Description :

1. Arrange travel for business and vacation customers. Determine customers' needs and preferences, such as schedules and costs.
2. Plan and arrange tour packages, excursions, and day trips. Find fare and schedule information.
3. Calculate total travel costs Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
4. Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas.
5. Give advice about local weather conditions, customs, and attractions.
6. Make alternative booking arrangements if changes arise before or during the trip Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements.
7. Visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues.
8. Visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment.

Experience

7-10 Years

Level

Senior

Education

Associates

Description :

1. Provide complex travel consultation with demonstrated knowledge of domestic and international travel.
2. Handle all aspects of bookings including airline, hotel, and car rental reservations, group tours, bus and cruise travel.
3. Process exchanges and refunds for airline tickets. Assisted with international travel issues, including passports, visas, and currency.
4. Responsible for timely and accurate processing of client travel inquires and travel request. Act a liaison been customer and supplier Support clients via phone and e-mail.
5. Collaborates with celebrity booking agents to book travel for clients.
6. Coordinates with tour operators and other travel agencies regarding tour package choices; bargains with them to get the best rates Travel Domestic and International to become familiar with destinations and services to better promote and sell destinations.
7. Maintain regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability.
8. Responsible for collecting and recording deposits and final payments.

Experience

7-10 Years

Level

Senior

Education

Masters of Science

Description :

1. Responded to customer inquiry calls, promptly, courteously and in a friendly manner, assessing the customers' needs in order to provide them with the best solution to their needs.
2. Researching travel options & presenting the best deals in terms of requirements.
3. Ensure all bookings & reservations are processed accurately. Building strong relationships with clients.
4. Remained professional when dealing with sensitive and confidential information Handling high numbers of incoming calls from direct customers and travel trade. Communicate with Spanish speaking clients.
5. Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients Kept informed of airline rules and regulations, tariffs and other industry requirements.
6. Responsible for providing outstanding customer service at all times Observed and reported all activities on select site.
7. Followed up on missed calls and emails, maintain all client relations. Ensured safety in all situations. 

Experience

0-2 Years

Level

Entry Level

Education

High School Diploma

Description :

1. Providing expertise in hotel, car rental, and airfare to all clients.
2. Excelled at maintaining cost compliance within the corporate organization.
3. Maintained above-average call monitoring scores, based on recapping, Collaborated with internal and external teams to Travel bond with Gateway.
4. Participated in strategic planning activities. Recommended solutions and alternatives to the supervisor to meet company goals.
5. Knowledge of operations and services related to a variety of transportation programs (air, bus, rail etc).
6. Analyzed problems, identified alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
7. Researched, analyzed and evaluated new service delivery methods and techniques.
8. Established and maintained effective working relationships with those contacted in the course of work.

Experience

7-10 Years

Level

Senior

Education

Bachelors of Science

Description :

1. Exceeded corporate and personal quotas generating a record 12% increase in sales by conducting numerous travel presentations at trade shows and continuously upselling packages.
2. Provided exceptional customer support by arranging transportation, hotel accommodations, and recreational activities for a variety of high-profile leisure and corporate clients utilizing Excel and Sabre software.
3. Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals.
4. Developed and delivered professional presentations to prospective clients in an effort to close.
5. Represented the company at numerous networking events that increased clients and referral base by 20%.
6. Worked with the service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.
7. Contributed to managing key accounts and ensuring they had top service to continue loyalty resulting in increased referral sources.

Experience

5-7 Years

Level

Executive

Education

Master Of Business Administration

Description :

1. Collected payments for transportation and accommodations from customer.
2. Conversed with the customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
3. Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
4. Booked transportation and hotel reservations, using a computer terminal or telephone.
5. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
6. Provided customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
7. Printed or requested transportation carrier tickets, using a computer printer system or system link to travel carrier.

Experience

7-10 Years

Level

Senior

Education

Certificate

Description :

1. Book reservations for air travel, hotel, and car rentals, following up when necessary to complete the reservation.
2. both domestic and international Respond to requests for price quotations utilizing the automated system(s) for domestic and international itineraries.
3. Conform to client travel standards and policies.
4. Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts.
5. Applies discount programs appropriately Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
6. Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.
7. Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
8. Utilize the Sabre Reservation system to schedule flights, hotels, cars, transportation, and rail.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Interacted with travel consumers to assist them in choosing, planning, and purchasing their air, car, and hotel arrangements.
2. Provided top-notch customer service by focusing on the individual customer.
3. Made use of my excellent verbal and written communication skills to fulfill customers' needs, as well as up-sell a variety of products and services that generate more revenue for the company.
4. Advised correct terms and conditions for both domestic and international travel, and documented customer information accurately.
5. Worked with airline and hotel vendors to meet all special requests made by the customers.
6. Followed up with clients on any unresolved issues, emergencies or last-minute travel needs.
7. Handled all travel and website queries by offering accurate information in a timely manner that is consistent with department standards for customer service and sales.
8. Routinely met and exceeded monthly sales targets.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Responsible for the maintenance of the company's accounting on the computer and on a backup paper copy.
2. Responsible to maintain the best client's relation by communicating/dealing with them in a convincing way.
3. Prepared and issued tickets Responsible to keep track the payment on time Performed administrative and office support activities for managers and employees.
4. Duties included contacting with other travel agencies and consolidators and updating the new seasonal fares.
5. utilized computer to input and retrieve data(saber system) Skills.
6. Used Good organizational, analytical and decision making skills with strong attention to detail.
7. Possess good interpersonal and communication skills.
8. Exhibit high energy level and capable of handling multiple projects. Proficient working with computers including utilizing word processing and spreadsheet tools. Held high on company corporate values. Effectively communicate in English and Urdu.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Executed group rate bidding process by compiling a list of scheduled meetings for the upcoming fiscal year, sending schedules with projected attendees to each airline to secure annual airline group meeting contracts.
2. Compared bids from multiple carriers and negotiated group pricing with airlines.
3. Supported domestic and international large group block space ticketing by inserting ticket definitions and instructions into travel reservation.
4. Inserted fare calculations into reservations, complying with ticketing instructions on zone contracts.
5. Negotiated contracts with carriers, obtained block space on designated carriers and rescheduled and reissued tickets.
6. Completed work assignments and priorities in queues and inbox.
7. Managed exchange ticketing for both domestic and international flights by performing ticket exchanges, compiling and recording ticket cancellations.

Experience

7-10 Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
2. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel bookings, or obtain details of complaints.
3. Book transportation and hotel reservations, using a computer terminal or telephone.
4. Compute costs of travel and accommodations, using a calculator, computer, or by telephone.
5. Collect payment for transportation and accommodations from customer.
6. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
7. Check to ensure the appropriate changes were made to resolve customers' problems.
8. Refer unresolved customer grievances to designated departments for further investigation.

Experience

10+ Years

Level

Management

Education

Business