Travel Agent - Team Manager Resume
Summary : An energetic Travel Agent with strong communication skills, high emotional intelligence, excellent organizational, analytical, extremely empathetic and creative skills with an extremely in-depth knowledge of customer service. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensuring increased productivity and efficiency.
Skills : Typing 35 WPM, Scheduling appointments, Microsoft Word, Windows Vista, Windows XP
Description :
- Arrange travel for business and vacation customers. Determine customers' needs and preferences, such as schedules and costs.
- Plan and arrange tour packages, excursions, and day trips. Find fare and schedule information.
- Calculate total travel costs Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
- Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas.
- Give advice about local weather conditions, customs, and attractions.
- Make alternative booking arrangements if changes arise before or during the trip Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements.
- Visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues.
- Visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment.
Experience
7-10 Years
Level
Senior
Education
Associates
Virtual Travel Agent Resume
Summary : Customer Service oriented Virtual Travel Agent with seven years of experience in travel and tourism. A highly motivated, intuitive and results-focused individual with successful experience in diverse environments with excellent interpersonal skills and an adept skillset Creative, detail-oriented and highly dependable; works effectively in stressful and high-pressure situations; flexible and adaptable to ever-changing environments.
Skills : Microsoft Office, Note Taking, Interpersonal Communication, Customer Service, Organization Skills.
Description :
- Provide complex travel consultation with demonstrated knowledge of domestic and international travel.
- Handle all aspects of bookings including airline, hotel, and car rental reservations, group tours, bus and cruise travel.
- Process exchanges and refunds for airline tickets. Assisted with international travel issues, including passports, visas, and currency.
- Responsible for timely and accurate processing of client travel inquires and travel request. Act a liaison been customer and supplier Support clients via phone and e-mail.
- Collaborates with celebrity booking agents to book travel for clients.
- Coordinates with tour operators and other travel agencies regarding tour package choices; bargains with them to get the best rates Travel Domestic and International to become familiar with destinations and services to better promote and sell destinations.
- Maintain regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability.
- Responsible for collecting and recording deposits and final payments.
Experience
7-10 Years
Level
Senior
Education
Masters of Science
Freelance Travel Agent Resume
Objective : A highly motivated Freelance Travel Agent with an excellent record of accomplishments throughout my career. Also dedicated to working with budgets and beating deadlines resulting in financial savings for the company. To build a strong career and improving the standard of the firm by the involvement of the hard work in all fields of the job given and energizing the surroundings to achieve the highest expectation of the firm.
Skills : Good With People, Great With Computers, Hard Worker, Fast Learner, Great Work Ethic.
Description :
- Responded to customer inquiry calls, promptly, courteously and in a friendly manner, assessing the customers' needs in order to provide them with the best solution to their needs.
- Researching travel options & presenting the best deals in terms of requirements.
- Ensure all bookings & reservations are processed accurately. Building strong relationships with clients.
- Remained professional when dealing with sensitive and confidential information Handling high numbers of incoming calls from direct customers and travel trade. Communicate with Spanish speaking clients.
- Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients Kept informed of airline rules and regulations, tariffs and other industry requirements.
- Responsible for providing outstanding customer service at all times Observed and reported all activities on select site.
- Followed up on missed calls and emails, maintain all client relations. Ensured safety in all situations.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Owner/Travel Agent Resume
Summary : To take up a career in a globally challenging environment and contribute my best
to the demands of the Travel industry where the skills can be effectively utilized and gather
new experience and knowledge. Willing to work as a key player in a challenging and creative environment.
Skills : Microsoft Office, Excel, Client Base, Making appointments, Customer Care, and Service
Description :
- Providing expertise in hotel, car rental, and airfare to all clients.
- Excelled at maintaining cost compliance within the corporate organization.
- Maintained above-average call monitoring scores, based on recapping, Collaborated with internal and external teams to Travel bond with Gateway.
- Participated in strategic planning activities. Recommended solutions and alternatives to the supervisor to meet company goals.
- Knowledge of operations and services related to a variety of transportation programs (air, bus, rail etc).
- Analyzed problems, identified alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
- Researched, analyzed and evaluated new service delivery methods and techniques.
- Established and maintained effective working relationships with those contacted in the course of work.
Experience
7-10 Years
Level
Senior
Education
Bachelors of Science
Executive Travel Agent Resume
Headline : Executive Travel Agent with over 5 years of proven secretarial and customer service experience as well as a successful history of promotions to increasingly responsible sales, sales management, and other managerial positions. Able to assume a wide range of office management and professional responsibilities.
Skills : Data entry, 40WPM, 10key, Outlook, Word, Powerpoint, Quick Books
Description :
- Exceeded corporate and personal quotas generating a record 12% increase in sales by conducting numerous travel presentations at trade shows and continuously upselling packages.
- Provided exceptional customer support by arranging transportation, hotel accommodations, and recreational activities for a variety of high-profile leisure and corporate clients utilizing Excel and Sabre software.
- Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals.
- Developed and delivered professional presentations to prospective clients in an effort to close.
- Represented the company at numerous networking events that increased clients and referral base by 20%.
- Worked with the service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.
- Contributed to managing key accounts and ensuring they had top service to continue loyalty resulting in increased referral sources.
Experience
5-7 Years
Level
Executive
Education
Master Of Business Administration
Corporate / Leisure Travel Agent Resume
Summary : Achievement-driven and enthusiastic Corporate / Leisure Travel Agent with a highly developed sense of integrity, commitment to customer satisfaction, unbeatable ability to multi-task during peak seasons and anticipate client needs through refined listening skills. Expertise in planning and coordinating all aspects of travel and tourism. Seeking a challenging position in a company that allows for growth and development as well as utilize my skills to achieve company objectives.
Skills : Microsoft Word, Excel, Powerpoint, Data entry, 40WPM
Description :
- Collected payments for transportation and accommodations from customer.
- Conversed with the customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
- Booked transportation and hotel reservations, using a computer terminal or telephone.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Provided customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
- Printed or requested transportation carrier tickets, using a computer printer system or system link to travel carrier.
Experience
7-10 Years
Level
Senior
Education
Certificate
Travel Agent/Reservation Sales Agent Resume
Headline : Travel Agent/Reservation Sales Agent, with over 5 years in experience in working in fast-paced environments demanding: strong organizational, technical, and interpersonal skills. Trustworthy, dependable, ethical, and business-oriented. Skilled in in-depth research, plan implementations, and leadership- development, confident and poised in interactions with individuals at all levels. Detailed oriented and resourceful in completing projects; able to multi-task effectively and perform well under stressful situations.
Skills : Excel, Photoshop, Microsoft Office, Typing, Sewing, Patternmaking.
Description :
- Book reservations for air travel, hotel, and car rentals, following up when necessary to complete the reservation.
- both domestic and international Respond to requests for price quotations utilizing the automated system(s) for domestic and international itineraries.
- Conform to client travel standards and policies.
- Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts.
- Applies discount programs appropriately Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
- Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.
- Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
- Utilize the Sabre Reservation system to schedule flights, hotels, cars, transportation, and rail.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Co-owner / Travel Agent And Vacation Planner Resume
Headline : An experienced Co-owner / Travel Agent And Vacation Planner seeking a challenging position as Travel Consultant, in a leading & successful Global Business Organization, to experience different challenges in travel management, where can continuously learn, grow and improve both professionally & personally and also, contribute the skills, knowledge & experience, learned and gained, towards consistently maintaining the success & growth of the organization.
Skills : Wordperfect, Microsoft Office, Typing 45-50 Wpm, POS Register, 10 key Calculator, Fax/Copier, Filing.
Description :
- Interacted with travel consumers to assist them in choosing, planning, and purchasing their air, car, and hotel arrangements.
- Provided top-notch customer service by focusing on the individual customer.
- Made use of my excellent verbal and written communication skills to fulfill customers' needs, as well as up-sell a variety of products and services that generate more revenue for the company.
- Advised correct terms and conditions for both domestic and international travel, and documented customer information accurately.
- Worked with airline and hotel vendors to meet all special requests made by the customers.
- Followed up with clients on any unresolved issues, emergencies or last-minute travel needs.
- Handled all travel and website queries by offering accurate information in a timely manner that is consistent with department standards for customer service and sales.
- Routinely met and exceeded monthly sales targets.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Supervisor Travel Agent Resume
Objective : Supervisor Travel Agent intends to build a career with the leading corporate of hi-tech environment with committed and dedicated people, which will help to explore oneself and realize the potential. To seek a responsible and challenging position which make use of all the potential of talent and which gives the
opportunity for personal growth and professional achievements.
Skills : Microsoft Office: Word, Excel, Outlook; Adobe Reader, Filing, Telephones, Typing 55 WPM,
Description :
- Responsible for the maintenance of the company's accounting on the computer and on a backup paper copy.
- Responsible to maintain the best client's relation by communicating/dealing with them in a convincing way.
- Prepared and issued tickets Responsible to keep track the payment on time Performed administrative and office support activities for managers and employees.
- Duties included contacting with other travel agencies and consolidators and updating the new seasonal fares.
- utilized computer to input and retrieve data(saber system) Skills.
- Used Good organizational, analytical and decision making skills with strong attention to detail.
- Possess good interpersonal and communication skills.
- Exhibit high energy level and capable of handling multiple projects. Proficient working with computers including utilizing word processing and spreadsheet tools. Held high on company corporate values. Effectively communicate in English and Urdu.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Group Travel Agent/Customer Service Resume
Summary : To seek challenging corporate positions in the Travel Industry. Confident of coming up through hard and dedicated work. Possess leadership, organizational and creative skills in addition to excellent communication and presentation skills. To make optimum utilization of the knowledge and skills and opportunities effectively for professional growth and contribute towards the betterment of the organization.
Skills : Microsoft Office, Apollo Travel Systems, Travel Arrangements, Event Planning, Hospitality.
Description :
- Executed group rate bidding process by compiling a list of scheduled meetings for the upcoming fiscal year, sending schedules with projected attendees to each airline to secure annual airline group meeting contracts.
- Compared bids from multiple carriers and negotiated group pricing with airlines.
- Supported domestic and international large group block space ticketing by inserting ticket definitions and instructions into travel reservation.
- Inserted fare calculations into reservations, complying with ticketing instructions on zone contracts.
- Negotiated contracts with carriers, obtained block space on designated carriers and rescheduled and reissued tickets.
- Completed work assignments and priorities in queues and inbox.
- Managed exchange ticketing for both domestic and international flights by performing ticket exchanges, compiling and recording ticket cancellations.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Travel Agent/Reservation Sales Agent Resume
Summary : To obtain a position rooted in providing top quality customer service where the relationship and organizational skills will maximize a company's growth and profitability. Travel Agent/Reservation Sales Agent skilled at learning new concepts and applications quickly, working well under. Proficiency in the latest travel coordination and booking system.
Dedicated to helping clients reach their expectations of traveling.
Skills : Wordperfect, Microsoft Office, Typing 45-50 Wpm, POS Register, 10 key Calculator, Fax/Copier, Filing.
Description :
- Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel bookings, or obtain details of complaints.
- Book transportation and hotel reservations, using a computer terminal or telephone.
- Compute costs of travel and accommodations, using a calculator, computer, or by telephone.
- Collect payment for transportation and accommodations from customer.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Check to ensure the appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
Experience
10+ Years
Level
Management
Education
Business
