Description :

1. Booking domestic & international air fare on sabre.
2. Confirm flight information with the Airlines.
3. Issue & reissue tickets & process all credit cards transaction & refunds.
4. Monitor all credit cards transaction for any possible frauds.
5. Calculate all fares for exchange itinerary and make any additional collection Update & cancel all or any need it segments.
6. Complete daily ticket sales returns & assist with banking duties as requested Utilize excellent customer service skills to assist & resolving issues with customer & their travel arrangements promptly.
7. Enter all required passport information to PNR.

Experience

2-5 Years

Level

Junior

Education

Master's In Education

Description :

1. Responsible for coordinating and booking worldwide vacations and travel needs for American Express Platinum and Black Card Holders.
2. Arranged routine and complex domestic and international business travel for air, car, hotel, limo and rail.
3. Provided ongoing support to Executives and Admins through consulting.
4. Ensured optimum customer service while coordinating interdepartmental responsibilities.
5. Used positive telephone service techniques; performed special customer request and maintain excellent client relations.
6. Provided a unique level of service, outstanding Sabre skills, as well as vast destination knowledge.
7. Coordinated and participated in promotional activities and trade shows.
8. Traveled nationally and internationally to meet with customers and deliver clear company messages.

Experience

0-2 Years

Level

Entry Level

Education

BBA In Marketing

Description :

1. Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.
2. Determined whether space is attainable on travel dates requested by customers, assigning requested spaces when on hand.
3. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
4. Maintained computerized inventories of unoccupied passenger space and provided information on space reserved or ready for use.
5. Provided utmost customer service for packaged tours - local and international.
6. Ensured flawless travel by meeting the customer request.
7. Assisted with deployment travel for local Air Force Guard and Reserve components.
8. Added ideal hotel and rental-car accommodation with customers' ticketing reservations.

Experience

5-7 Years

Level

Management

Education

Medical Assistant

Description :

1. Assisted operation to sustain high call volume parameters.
2. Included calculating hourly updated service levels, monitoring agent's activity, and cross-utilized staff according to call demands.
3. Maintained and granted time off request for an office of over 400 agents.
4. Supplied Vice Presidents on daily basis brief summary of results of service levels Supported Training Department with Inter-Office training of consultants to maintain company standards.
5. Facilitated 6 week training for classes of 25-30 agents in classroom setting.
6. Followed agent progress after completion of training to insure success in call center environment.
7. Observed agents for areas of improvements to modify behavior to benefit both agent and company.
8. Concentrated efforts on planning and coordinating travel itineraries.

Experience

2-5 Years

Level

Junior

Education

Certificate

Description :

1. Plan and coordinate corporate and leisure travel.
2. Marketing initiatives by establishing strong image, respect, trust, integrity through marketing activities, including web site message/design, logo development, and promotional materials.
3. Proactive in sales to generate new business.
4. Organized the details of special events, travel arrangements, corporate agendas and itineraries.
5. Arranged air, cruise, hotels, cars and Amtrak reservations for corporate and leisure clients.
6. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
7. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Experience

2-5 Years

Level

Executive

Education

Business Management

Description :

1. To give customer service above and beyond client expectations.
2. Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
3. Properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts and be knowledgeable enough to communicate such to the client.
4. Remain informed of all airline rules and regulations and current affairs.
5. Communicate information to clients accurately and appropriately.
6. Skills Used Book reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
7. Promote the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts.
8. Follow state and government regulations on travel limits on times, budgets and appropriate discounts.

Experience

0-2 Years

Level

Entry Level

Education

Graphic Arts

Description :

1. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
2. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
3. Prepare customer invoices and accept payment.
4. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
5. Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
6. Confer with customers to determine their service requirements and travel preferences.
7. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
8. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

Experience

2-5 Years

Level

Junior

Education

Master of Science

Description :

1. Research on clients' preferred locations and ensure whether it is safe to travel to that country.
2. Book flights, arrange ground transportation, and secure hotel reservations.
3. Arrange for necessary documents required for traveling.
4. Update airfares boards as soon as the office opens.
5. Answer phone calls and fax necessary documents to clients referring to travel needs.
6. Help clients in getting passports and visa for different countries.
7. Train clients on how to keep and revise their individual travel databases.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Received inbound calls, and placed outbound calls to owners and helped them to plan vacations.
2. Educate owners on the details of their product so they can maximize the value of their ownership.
3. Utilizing solid judgment, product knowledge, technical knowledge, and problem solving, was able to offer detailed insight and alternatives to help owners book their dream vacations.
4. Actively participate in driving the culture of the company.
5. Remain open to providing and receiving feedback; worked with manager to develop new ideas.
6. Created a positive work environment by maintaining the highest level of ethics and helped owners to resolve all of their needs in one call.
7. Built relationships with internal and external customers.

Experience

5-7 Years

Level

Executive

Education

Associate's In Business

Description :

1. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
2. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
3. Book transportation and hotel reservations, using computer terminal or telephone.
4. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
5. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
6. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
7. Collect payment for transportation and accommodations from customer.
8. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Experience

7-10 Years

Level

Management

Education

Certificate In Medical Assistant

Description :

1. Helped identify guided tours and package deals to various international tourism destinations.
2. Responded to all phone enquiries promptly, courteously and in a friendly manner.
3. Filing, photocopying and general administrative duties.
4. Building strong relationships with clients.
5. Ability to achieve branch, team sales and profitability objectives.
6. Handling high numbers of incoming calls from direct customers.
7. Ordered, stocked and distributed office supplies.

Experience

7-10 Years

Level

Management

Education

Bachelor

Description :

1. Providing efficient and courteous service for holidaymakers.
2. Creating tailor-made luxury holidays to suit clients needs and ensuring that all administrative terms and conditions of contracts are adhered.
3. Researching travel options & presenting the best deals in terms of requirements.
4. Ensure all bookings & reservations are processed accurately.
5. Responding to all phone enquiries promptly, courteously and in a friendly manner.
6. Filing, photocopying and general administrative duties.
7. Building strong relationships with clients.

Experience

7-10 Years

Level

Management

Education

Associate In Paralegal

Description :

1. Built strong relationships with clients to foster loyalty and repeat business. 
2. Maintained regular communication to update clients on travel promotions, discounts, and new offerings.
3. Worked closely with travel partners, airlines, hotels, tour operators, and other suppliers to secure the best deals and ensure smooth travel experiences for clients. 
4. Negotiated contracts and partnerships to benefit both the agency and its clients.
5. Met or exceeded sales targets and revenue goals set by the travel agency. 
6. Implemented sales strategies, marketing initiatives, and promotional campaigns to attract new clients and retain existing ones.
7. Met with clients to understand their travel preferences, budget, and special requirements. 

Experience

5-7 Years

Level

Executive

Education

Bachelor of Arts in Travel and Tourism

Description :

1. Negotiated rates and packages with suppliers.
2. Assisted in stores across the Midwest.
3. Worked in conjunction with Sales Executives on Administrative sales duties.
4. Travelled on-board charters.
5. Assisted Sales Executives on the charter process, from qualifying through quoting.
6. Established good relationships with clients and team.
7. Built wide and effective networks of contacts inside and outside the organization.

Experience

2-5 Years

Level

Junior

Education

Junior Travel Sales Consultant

Description :

1. Generated leads and followed up on sales inquiries.
2. Engaged customers enthusiastically through a consultative sales approach.
3. Contracted and flight setup.
4. Moved clients to the next step in the sales process.
5. Built a wide and effective network of contacts inside and outside the organization.
6. Provided personalized recommendations for destinations, accommodations, transportation, activities, and tours.
7. Worked in a dynamic and fast-paced environment, handling changing travel regulations, market trends, and client needs.

Experience

2-5 Years

Level

Executive

Education

Bachelor of Science in Business