Description :

1. Responsible for scheduling all doctor and treatment appointments for multiple doctors.
2. General and Specialist that traveled to our office for patient care.
3. Presented treatment to all patients and coordinated all financial possibilities for patients.
4. Verified & set up new insurance plans in the system.
5. Answered incoming calls, submitted referrals and x-rays, schedule patients for hygiene as well.
6. Utilized communication systems for confirmations via email & text and recall systems.
7. Generated campaigns for special offers and monthly newsletters for the offices via these systems.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Performed daily front office functions including but limited to answering phones, scheduling treatment, accepting payments, verify insurance options and limitations to determine the best treatment plan.
2. Presented treatment plans, explained insurance and financial options to patients.
3. Managed insurance claims from the beginning to end with follow up as needed.
4. Monitored and updated insurance company changes that affected acceptance of claims and implemented procedural changes in the office as needed.
5. Set up new and maintained contracts with insurance companies and other entities fundamental to the maintenance and growth of our office.
6. Increased our fee schedules with several insurance companies by renegotiating fee schedules.
7. High acceptance rate of treatment plans due to understanding insurance companies and working with patients situations.
8. Fluent with ADA codes and their uses and when and what to watch for insurance technicalities that may lead to non-payment.

Experience

10+ Years

Level

Senior

Education

B.A. In Business Administration

Description :

1. Responsible for presenting and closing Dental Treatment Plans according to doctors' diagnoses, while effectively communicating with patient and/or families about financial options including dental insurance coverage, payment plan options, and other methods of payment.
2. Provided excellent customer service to all patients by developing and maintaining a professional and caring rapport and through outstanding problem-solving abilities.
3. Continually followed-up and focus attention on treatment goals/productivity and any unscheduled treatment plans.
4. Organized and ran daily morning huddle, updating staff and doctors on status of current day's production and identifying possible treatment needs.
5. Calculated and processed all forms of collections for dental procedures including cash, credit, and dental insurance claims.
6. Maintained and balanced, on a daily basis, all office billing and collections relating to treatment.
7. Managed the day-to- day schedule for all office providers.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Prepared and presented extensive treatment plans to patients for several providers.
2. Offered financial arrangements according to patient budgets and office standards.
3. Organized and maintained schedules for multiple providers.
4. Answered mutiline phone system maintaining the 5 star greeting and scheduling guidelines.
5. Obtained accurate insurance verifications for patients.
6. Wrote employee training manual.
7. Trained and prepared new employees to become treatment coorinators.

Experience

0-2 Years

Level

Entry Level

Education

Medical Sonography

Description :

1. Managed daily schedules for 3 doctors including patients, meetings, and personal agendas.
2. Met one-on-one with patients in need of surgery to review importance in regards to overall health, costs involved, and financial options to work into their way of life.
3. Followed up with patients or caretakers after financial meetings via phone to ensure I was doing everything possible to help them move forward with surgery.
4. Answered multiple phone lines at 4 office locations and either helped the customer to the best of my ability, or transferred the call to someone that was able to better answer their questions.
5. Completed daily paperwork/records both on computer and paper.
6. Participated in monthly training to better myself both in and out of the office.
7. Trained new associates on our computer systems and daily tasks.
8. Kept offices clean, stocked, and up-to-date, often being the lone office associate on a daily basis.

Experience

2-5 Years

Level

Executive

Education

Psychology

Description :

1. Communicated treatment plans and the required financial commitment.
2. Set up payment plans with w/patients & process on the due date.
3. Maintained an effective relationship with patients, doctors and staff members.
4. Acted as a leader in the office Contacted patients prior to the consultation appointment.
5. Provided a thorough, detailed explanation of the treatment process.
6. Greeted patients upon arrival at the practice.
7. Translated as needed during examination and treatment of patients.
8. Ensured compliance to payer and regulatory guidelines for dental insurance claims processing and reimbursement.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Interviewed and reviewed youth intake/case history information, complete diagnostic assessment, develop youth's Initial Service Plan with foster parents and case worker.
2. Coordinated and monitored mental health, medical, educational, vocational and social services obtained in the community, assist in family reunification efforts with the youth's family or other permanent plan consistent with the Initial Service Plan.
3. Collaborated with the foster home licensing specialists and support staff to ensure adherence to agency licensure and compliance requirements.
4. Performed evaluation and assessment, assistance and support in crisis situations, intervention, symptom monitoring and self-management of psychiatric symptoms.
5. Performed coordination of services identified in ISP and assisted in increasing social support skills and networks, and gaining access to essential community resources.
6. Researched Kinship placement options, conduct home visits, contribute to making placement decisions based on State and Federal regulations for the safety and permanency of the youth in need of placement.
7. Developed working relationships with kinship families, and develop new resources and gain knowledge of upcoming placements and services available.
8. Facilitated support groups and coordinates recruitment efforts for new kinship families.

Experience

7-10 Years

Level

Management

Education

Social Work

Description :

1. Served as first point of contact for patients calling or visiting the office.
2. Efficiently operated office phone and provided prompt, courteous and knowledgeable assistance.
3. Managed scheduling for dentist and hygienist on a day-to day basis.
4. Contacted all patients daily to confirm appointments and update customer database.
5. Contacted patients needing appointments for hygiene and restorative treatment.
6. Checked-In of patients, obtained all information for patient files and insurance submission.
7. Checked-Out of patients, scheduled follow-up visits and collected balances due for the service.
8. Discussed patient treatment plans and estimates of patient responsibility.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Monitored the assessment of children and psychological testing.
2. Facilitated all the processes related to child placement.
3. Worked collaboratively with team efforts related to children's welfare.
4. Developed and implement Treatment Plans which has benefited over 300 children.
5. Worked with Psychiatrist and Psychologist to make placement recommendations for approximately 60 children yearly.
6. Coordinated transportation Developed Behavior Modification Plans to address unacceptable behavior.
7. Worked with Clinical staff to ensure client needs were met.
8. Worked as Head Counselor in charge of Program Management before being promoted to Treatment Coordinator.

Experience

2-5 Years

Level

Junior

Education

Psychology

Description :

1. Recorded treatment information in patient records.
2. Provided postoperative instructions prescribed by dentist.
3. Scheduled appointments, prepare bills, and receive payment for dental services.
4. Completed insurance forms and maintain records, manually or using the computer.
5. Recorded patients' medical history, vital statistics, or information such as test results in medical records.
6. Answered telephones and direct calls to appropriate staff.
7. Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
8. Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Greeted new patients and family, guiding them through their initial examination.
2. Presented of treatment plan and discussing financial options leading to case acceptance.
3. Collected and processed initial and monthly payments.
4. Arranged contracts, informed consents and obtaining periodontal clearances from general dentist.
5. Taken board quality digital orthodontic records; Panoramic, and cephalometric x-rays, extraoral and intraoral photographs and impressions for study models and appliances Accomplishments Coordinating appointments with general and specialty dentists for patient treatment goals.
6. Verified insurance benefits and determine insurance coding for procedures.
7. Achieved collection bonus goals four times over three years.
8. Arranged the multiple doctor schedule templates and updating the schedule as the doctor schedules changed.

Experience

7-10 Years

Level

Senior

Education

Dental Assistant

Description :

1. Directed patient care by organizing financial agreements and schedule restorative treatments for patients.
2. Organized patient's treatment planning, and preparation for the Case Presentation.
3. Ensured patient satisfaction support for at least 30-45 patients weekly.
4. Effectively managed administrative duties such as pre-authorization functions, researching billing issues with dental insurance companies, and verifying insurance.
5. Explained and communicated best standard of treatment according to the doctor's diagnosis.
6. Managed reception area, including greeting patients and responding to telephone and in-person requests for information.
7. Filed and submitted insurance claim as well as file appeals.

Experience

2-5 Years

Level

Junior

Education

Occupational Therapy Assistant

Description :

1. Coordinated new patient consultations providing a positive experience and atmosphere for potential patients.
2. Orchestrated with and implemented financial contracts for orthodontic needs.
3. Organized and scheduled for future treatment.
4. Responsible for all marketing related endeavors including all social media, in office contests, advertising, various community events, and providing positive exposure for the practice.
5. Executed all above tasks working within allotted budget.
6. Controlled all orthodontic assisting duties including but not limited to proper cleanliness and sterilization.
7. Established patient comfort as a top priority, providing a positive one on one experience for the patient each visit.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Managed patients experience from the first phone call until they are ready to begin treatment.
2. Verified insurance coverage and submitted claims.
3. Coordinated communication between dentists and oral surgeons.
4. Effectively operated x-ray machines and developed x-rays.
5. Made preliminary impressions and occlusal registrations for mounting study models.
6. Expertly managed difficult or emotional patient situations and responded promptly to patient needs.
7. Tracked monthly practice statistics on complex spreadsheets and from practice management software.
8. Implemented changes to the practice, increasing growth year-to-year by 17%.

Experience

2-5 Years

Level

Junior

Education

Master Of Education

Description :

1. Served severely mentally ill adolescents, the homeless and dually-diagnosed.
2. Maintained thorough case history records and wrote detailed reports.
3. Provided mental health support to clients, and connected them with community resources.
4. Developed workable solutions for recurring problems for individuals and families.
5. Counseled and prepared clients for their transition back into the community from higher levels of care.
6. Educated residents and their families regarding community resources.
7. Consulted with other professionals regarding the treatment of specific clients.

Experience

2-5 Years

Level

Junior

Education

Master In Social Work

Description :

1. Maintained orthodontic patient files with documentation.
2. Responsible for scheduling patients, insurance verification, and submission of claims to ensure maximum reimbursement.
3. Consulted new patients on care, treatment and financials as well as the input of orthodontic care contracts.
4. Maintained collections and monthly statements.
5. Worked with cross-functional team to help reduce internal costs.
6. Responsible for the placement of orthodontic separators, clip wires and other non-evasive emergency visits.
7. Taken panoramic and cephalic x-rays as needed.

Experience

10+ Years

Level

Senior

Education

Psychology

Description :

1. Coordinated and explained the treatment to current and prospective clients.
2. Inform patients on the range of treatment options along with pros and cons of each option.
3. Practiced accounts receivable management focused on minimizing the aging of account receivables due from patients and insurance companies.
4. Aggregated production by dentists, oral surgeons, periodontist, and endodontist daily.
5. Managed customer relations with clients to maintain and improve patients satisfaction.
6. Focused on assisting other team members to improve patients support and office operations.
7. Significantly increased practice production, facilitating the addition of 3 dentists and expanding to a 7 day operations schedule to meet increase demand.

Experience

7-10 Years

Level

Consultant

Education

Bachelor's Of Arts

Description :

1. Supervised classroom staff assigned by Administration.
2. Responsible for the implementation of each consumer's Individual Program Plan.
3. Responsible for integration of services received by each participant and recorded their progress, as well as conducted periodic consumer reviews.
4. Documented value outcomes for each participant's Individual Program Plan by utilizing the input of all applicable specialists, clinicians, and direct care staff.
5. Responsible for presenting value outcomes to Interdisciplinary Treatment team on a quarterly basis.
6. Accessed assets and deficiencies of each consumer as well as identified their personal needs and recorded their responses and progress.
7. Provided training in areas such as learning, communication and behavior management techniques to staff and ensured that techniques were properly carried out.

Experience

2-5 Years

Level

Junior

Education

B.S. In Political Science

Description :

1. Greeted new patient, take photos, review paperwork, transcribe notes during appointment, and present fees and payment options.
2. Conducted consultations including explaining treatment and email follow up letters to patients.
3. Worked collaboratively with other disciplines through email correspondence with dentists and schedule appointments and consultations with surgeons and specialists.
4. Assisted the doctor with appointment growth and development.
5. Answered the phone and assist the doctor with issues that arise in the office.
6. Supported the doctor with adjustments, placing appliances, and placement and removal of braces.
7. Maintained and repaired instruments and sterilize equipment.

Experience

10+ Years

Level

Senior

Education

Master of Science