A User Experience Manager, also referred to as the UX Manager, acts as a bridge between the business and consumer. The main job purpose is to determine how to reshape the interaction between the consumer and the business. Other core duties are listed on the User Experience Manager Resume as – identifying the problems or issues faced by the user, helping in setting goals and ensuring the consumers are satisfied and evaluating business practices, developing UE roadmaps for client-facing self-service along with applications, systems, and interfaces for employees use; preparing strategic decisions and trade-offs based on project priority; and identifying projects for partnership along with department leaders and key partners.
The most sought-after skills for the post include – good communication skills, visual communication skills, the ability to integrate effectively features and design plans, and strong interpersonal skills. Basic programming skills and a good understanding of the technical aspects of the designs are also needed. These managers should have a bachelor’s degree and several years of experience.
Summary : Over 20 years of professional experience as a user experience / web solutions consultant. Extensive experience in managing project architecture, design and front-end development teams and efforts. Experienced manager, coach and mentor. Broad background in interaction design and user-centered design principles and methods.
Skills : User Research, User Experience Design, Usability Testing, Agile, Leadership, Mobile Design, Management.
Description :
Led user experience efforts for all development projects across platforms web, mobile, and in-vehicle.
Led development of storyboards, task flows, consumer journeys, experience maps, wire-frames, prototypes, and taxonomies.
Led usability user research, card sorting, design workshops, usability tests and stakeholder presentations Determining design processes supporting the connected experiences for customers of vehicles from across the GM brands.
Hired, managed, and mentored an exceptional internal UX team, outside design agencies and/or freelancers.
Developed process flows, site maps, wireframes, prototypes, and low/high-fidelity mockups to test and communicate designs across web and mobile platforms Establishing user experience best practices for the organization.
Communicated and presenting the UX vision within General Motors' Global Connect Customer Experience division and across GM.
Coordinated and led architectural discussions, meetings, workshops, and presentations.
Experience
10+ Years
Level
Senior
Education
MS In Human Factors
User Experience Manager Resume
Headline : Experienced User Experience Manager professional successful at managing teams and projects while retaining hands-on involvement in engineering efforts with the ability to clearly strategize and influence direction in infrastructure technology. Passion is technology. I am inspired by the idea of using automation to simplify and streamline environments so the business can thrive.
Skills : User Experience, Planning Skills.
Description :
Managed team of 3 responsible for Enterprise Support including DSS/Engineering, supporting 10,000 seats.
Moved company from purchasing off-the-shelf PCs to a standardized solution.
Includes developed standards based on business area need and function ranging from office users, to developers, to warehouse users.
Created a company standards hardware/software catalog to illustrate available options and worked with a third party vendor to establish pricing and determine turnaround times.
Created WDS PC images in support of hardware standardization.
Imaged made available for branches via PXE boot to facilitate quick turnaround time for imaging & deployment.
Established standard for Windows Patching via WSUS Administrator for Office 365 / Active Directory Responsible for Kaspersky Security Suite administration for the enterprise.
Experience
5-7 Years
Level
Junior
Education
MS
User Experience Manager Resume
Summary : Experienced writer and editor for print, Web and other digital media. Experience includes major news organizations, marketing content and communications, and consumer content. Editor roles include line editor, assignment editor, wire editor and copy editor. Experienced content and user experience manager.
Skills : Writing, Editing, Content Strategy And Management, Content Marketing.
Description :
Managed writing, editing, production and maintenance of all patient/clinical, health plan and marketing content for Group Health's consumer-facing Web sites, including Web and mobile apps.
Directed and managed user interface design, content and usability for Web sites and Web and mobile apps.
Regionally and nationally recognized for leadership and innovation to improve patient health care and customer satisfaction; my team's work was a key part of the sites' success.
Established and maintained standards for design, editorial and usability, and voice, tone and style.
Ensured Web site content was accurate, clear and complied with legal and regulatory requirements.
Worked closely with marketing, communications and other departments to use Web and other digital channels to effectively communicate with key audiences, including patients, public, media, prospective customers, donors and opinion leaders.
Managed SEO for Web sites.
Experience
10+ Years
Level
Senior
Education
B.A. In Journalism
User Experience Manager Resume
Summary : Over 10 years work experience in user research, usability, UX design and design strategy, and I also have 7 years experience building and managing design teams. I have a strong understanding of the user-centered design process, lean UX, Agile development, responsive design, usability and design methodologies and good design practices.
Skills : Microsoft Office, Meditech, Macintosh, PC, Mac OS X, Pyramed, Clarity LIMS, Salesforce, VeevaVault, Jama, JIRA, Balsamiq, Wrike, KPDS, ApAnywhere, Phlebotomy, CPR, Emergency Medical Technician, Spanish Medical Terminology, First Responder Haz Mat.
Description :
Gathered data for and collaborated in the development of user requirements for existing and new applications.
Identified and documented opportunities for improvement based on interaction with users outside of formal requirements development.
Created workflow diagrams and user-interface mock-ups.
Coordinated pre-validation beta and post-validation smoke testing of applications tests with internal user community, Software QA and Software Engineering groups.
Activity included gathering feedback from prototypes during sprints, integration tests and user acceptance testing.
Trained users on applications, created training materials, gathered and submitted training data for compliance.
Managed deployment of new releases and the associated workflow changes.
Experience
10+ Years
Level
Senior
Education
MS
User Experience Manager Resume
Objective : User Experience Manager professional who addresses human factors challenges by balancing user needs and abilities, technological challenges, and business goals.
Evangelized the value of and led departments in user centered design methods; ensuring business, technology, and user experience aspects were prioritized.
Directed clients to appropriate technology services across community partners.
Identified and coordinated user experience activities (user research, task analysis, information architecture, focus groups, joint application design, usability testing, training development, etc.) based on specific project needs and time frames.
Provided financial valuations (ROI) for design decisions and projected impact to the organization (efficiency gain for end users, cost savings to support departments).
Maintained knowledge of state of the art approaches to human factors, design, and business trends as they related to user experience and participated in local user experience organizations; Boston UPA, Boston-IA, and Boston-CHI.
Led the Usability Working Group (including designers, community outreach coordinators, business analysts, and information architects) to investigate and apply current research, trends, and practices in industry.
Acted as first line support for any issues/questions that users might have.
Experience
2-5 Years
Level
Executive
Education
Master's In Human Factors
User Experience Manager Resume
Summary : Experience 10 Years Experience Handling Multimillion-Dollar Accounts 8 Years Inside Sales Experience 5 Years Experience In A Manufacturing Setting Proven Customer Retention Numbers Through Excellent Customer Service Consistent In Meeting And Exceeding Quotas And Delivery Times.
Skills : CRM Software, Google Analytics, Google Adwords, Ms. Office Suite, Quality Control, Project Management, Sales, Printing, Manufacturing, Metrics, Operations Management, User Experience, Customer Relationship Management.
Description :
Developed internal process, procedure, and training documents.
Selected, setup, and customized CRM software (Zendesk).
Oversaw creation of online Help Center content.
Assisted in Dallas office hiring processes.
Created departmental on-boarding documents.
Liaised with Marketing, Tech, and Procurement Departments.
Monitored weekly metrics & KPI's.
Experience
10+ Years
Level
Senior
Education
UX Management & Architecture
User Experience Manager Resume
Headline : Extensive experience in all facets of Usability, User Experience (UX) Analysis, Design, Development, Human-Computer Interaction (HCI), Information Architecture, Web, Mobile, System, and Application Heuristic Evaluations.
Served as Team Lead for formulating, creating and conducting Time Based Studies, utilizing employee based tasks, for documenting improvement efficiencies for a majority of HR web based systems for American Express.
Led and coached all team members on conducting heuristic usability based evaluations for the American Express HR web applications.
Created informative and comprehensive Usability Study Reports based on evaluation of the American Express' HR related information architecture and overall web and system based design.
Championed the adoption, and coaching, of User-Centered Design best practices through the analysis of web and system log files utilizing Adobe (formerly Omniture) SiteCatalyst Analytics.
Designed and developed prototypes/wireframes for usability testing, emphasizing overall ease of use, and productivity and improvements in the overall user experience.
Imparted day-to-day strategic design leadership that fostered a shared understanding of the customer-centric intersection between design, content, business, and marketing values.
Led all strategy engagements for new websites, website features, and new digital initiatives.
Experience
5-7 Years
Level
Executive
Education
B.A. In Psychology
User Experience Manager Resume
Summary : A hands-on cross disciplinary UX Lead with 17+ years in Information Architecture, Visual Design, Branding, Digital Strategy, Content Strategy, and Usability Testing. A team player with interactive agency work experience and well-honed client facing and team building skills.
Skills : Site Maps/Wireframes, Information Architecture, Usability Testing, Heuristic Evaluations, Content Strategy.
Description :
Conducted stakeholder workshops and conceptualized workflows and Information Architecture for EA site.
Directed Visual Design and overall User Experience.
Liaised between developers, faculty and designers.
Produced site map, wireframes and functional requirements documentation.
Provided Search Engine Optimization and led Content Development efforts.
Led the strategic planning and identification of needs to drive mobile app development.
Cross-trained in pre-analytic and post-analytic workflows as permitted by regulations to deepen understanding of workflows and experience.
Experience
10+ Years
Level
Senior
Education
MS
User Experience Manager Resume
Headline : Driving the adoption of product and process improvements, and also Establishing and advocating design principles and iterative design processes.
Skills : Planning Skills, Analyst.
Description :
Regularly used site metrics and analytics to align work with business goals and to improve site content and navigation.
Produced content for Facebook, Twitter, YouTube, blogs and other social media.
Developed processes to standardize approximately 40 U.S.
Created usable designs for new internal and external product development, working closely with product planning and engineering development teams.
Analyzed and documented existing website content structure, taxonomy, page templates, and interfaces.
Participated in setting strategic objectives to achieve business results.
Owned and guided their product.
Experience
5-7 Years
Level
Executive
Education
GED
User Experience Manager Resume
Headline : Using deep professional expertise in specific technical or domain areas to contribute to the development of company priorities and achieves goals in creative and effective ways.
Skills : Planning Skills, Designing Skills.
Description :
Established a unique vision for the future and generate broad support across partner teams.
Created elegant solutions to complex, end-to-end user flows across multiple business systems.
Scoped, designed, and led execution of design research grounded in evidence-based processes to validate the efficacy of our solutions.
Managed, mentored and led a cross-functional design team to raise the level of skill and knowledge on the team.
Applied fundamental user experience, design, and research principles to deliver intuitive and effective customer journeys.
Translated research findings into sitemaps, user flows, journey maps, wireframes, mockups, and prototypes.
Improved the customers experiences by understanding whats important, measuring how were doing, and driving priorities to improve.
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