A Utility Billing Clerk is responsible for accounting and clerical work performed in the municipal utility section. The job duties commonly relating to this role are listed on the Utility Billing Clerk Resume as – assisting in maintaining the city’s utility billing records and accounts; and customer service; assisting with maintenance of utility records for the city’s sewer and water utilities; receiving utility payments and other revenue payments, processing open and close requests for service forms; preparing monthly reader books and assisting in meter reading duties. Other duties are producing letters, memoranda, and tabulations; and sorting correspondence.
The nature of the job demands the following skills – general computer operation knowledge, familiarity with MS Office software, computer, copier, and fax machine; the ability to read and a strong grasp of grammar and spellings; and strong communication skills. Formal education beyond a high school diploma is not mandatory.
Objective : Dynamic Utility Billing Clerk with two years of experience in processing billing cycles, managing customer accounts, and providing exceptional service. Proven ability to streamline operations, ensuring accurate and timely billing while addressing customer inquiries effectively. Eager to contribute to a team that values efficiency and customer satisfaction.
Skills : Record Keeping, Customer Payment Processing, Problem Solving, Attention To Detail
Description :
Processed the monthly utility billings for 575 clients, ensuring timely and accurate delivery.
Provided administrative support across Utility departments, including document preparation and correspondence.
Independently managed billing and accounts receivable tasks with minimal oversight.
Engaged with customers to clarify billing statements and address inquiries professionally.
Compiled and submitted monthly reports to local and state agencies to maintain compliance.
Recorded revenue from various sources, including grants and property tax allocations.
Assisted in the creation of business licenses and permits in collaboration with the City Accountant.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Utility Billing Specialist Resume
Objective : Dedicated Utility Billing Specialist with two years of experience in accurate billing and customer account management. Skilled in resolving inquiries and enhancing operational efficiency through effective communication. Committed to delivering quality service and contributing to a team focused on customer satisfaction and streamlined processes.
Skills : Microsoft Office Suite, Problem-solving Skills, Conflict Resolution, Team Collaboration, Analytical Skills
Description :
Generated and distributed billing statements for utility services, ensuring accuracy and compliance with regulations.
Made adjustments to customer accounts for discrepancies and credits as necessary.
Processed refunds for overpayments, maintaining accurate financial records.
Assisted in setting up payment plans for customers facing financial difficulties.
Managed returned check processing and collections effectively.
Facilitated communication between residents and municipal services to resolve billing-related issues.
Experience
0-2 Years
Level
Junior
Education
AAS
Utility Billing Clerk Resume
Headline : Accomplished Utility Billing Clerk with over 7 years of experience in managing billing processes, optimizing customer account management, and enhancing service delivery. Recognized for accuracy in billing and a commitment to improving operational efficiency, I strive to elevate customer satisfaction while ensuring compliance with financial regulations.
Managed the complete billing cycle, ensuring timely and accurate invoicing for utility services.
Processed accounts receivable transactions, maintaining precise financial records in utility systems.
Analyzed billing data and financial reports to identify discrepancies and improve processes.
Maintained up-to-date customer files, documenting service requests and billing adjustments.
Balanced daily cash reports with the city’s general ledger, ensuring financial integrity.
Facilitated account closures and refunds, improving customer satisfaction and retention.
Collaborated with team members on utility projects, enhancing service delivery efficiency.
Experience
5-7 Years
Level
Senior
Education
AAS
Utility Account Representative Resume
Summary : With a decade of experience as a Utility Account Representative, I excel in managing customer accounts and optimizing billing processes. My expertise in resolving complex inquiries and enhancing operational efficiency drives customer satisfaction. I am enthusiastic about joining a dedicated team that prioritizes excellence in service delivery.
Managed utility account processing using specialized software, ensuring accuracy and efficiency.
Generated and distributed utility bills, adhering to deadlines and compliance standards.
Maintained detailed logs and reports to track billing cycles and customer interactions.
Handled customer correspondence, addressing inquiries and resolving issues promptly.
Coordinated postal mailings for bulk billing, optimizing delivery processes.
Tracked and maintained essential billing materials for accurate processing.
Ensured compliance with internal policies during data entry and account management.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Utility Billing Clerk Resume
Objective : Proficient Utility Billing Clerk with two years of experience in managing billing operations and enhancing customer account accuracy. Demonstrated success in resolving billing inquiries and ensuring compliance with utility regulations. Passionate about leveraging skills to improve service delivery and contribute to a team dedicated to operational excellence.
Skills : Billing Cycle Management, Data Accuracy, Billing Discrepancies, Service Orientation, Compliance Knowledge, Office Administration
Description :
Managed billing cycles, ensuring timely and accurate issuance of utility bills to customers.
Utilized billing software to maintain and update customer account information efficiently.
Provided exceptional customer service by addressing inquiries and resolving billing issues promptly.
Conducted data verification to ensure accuracy in billing records and customer information.
Maintained filing systems for all utility billing documents and records.
Assisted in generating monthly reports for management review regarding billing performance.
Processed payments and reconciled accounts to ensure accuracy in financial records.
Experience
0-2 Years
Level
Fresher
Education
AAS Accounting
Utility Billing Assistant Resume
Objective : Dedicated Utility Billing Assistant with 5 years of experience in managing utility billing processes and ensuring accurate customer account management. Expertise in resolving billing discrepancies, enhancing operational efficiency, and delivering exceptional customer service. Passionate about contributing to a team that prioritizes accuracy and customer satisfaction in every interaction.
Skills : Communication Skills, Time Management, Mathematical Skills, Billing Software
Description :
Processed utility billing statements accurately and on time for residential and commercial customers.
Managed customer accounts, ensuring accurate data entry and updates in billing software.
Responded to customer inquiries regarding billing issues, payments, and account status.
Assisted in the collection of overdue accounts, facilitating payment plans when necessary.
Generated and distributed monthly utility bills, ensuring compliance with regulatory standards.
Maintained detailed records of billing transactions and customer communications.
Collaborated with the finance department to reconcile billing discrepancies and resolve issues.
Experience
2-5 Years
Level
Consultant
Education
AAS Accounting
Utility Billing Clerk Resume
Headline : Seasoned Utility Billing Clerk with 7 years of dedicated experience in managing comprehensive billing operations and ensuring accuracy in customer account maintenance. Adept at streamlining processes and enhancing customer service through effective communication and problem-solving. Committed to fostering a positive customer experience while adhering to regulatory standards and driving operational excellence.
Skills : 10-key Data Entry, Accurate Typing Skills, Customer Account Management, Process Improvement, Critical Thinking, Organizational Skills
Description :
Managed utility accounts to ensure timely billing and payment processing.
Generated and distributed utility bills for city customers, maintaining accuracy throughout.
Provided exceptional customer service by addressing inquiries and processing payments.
Set up and maintained new customer accounts, balancing cash drawers daily.
Monitored and followed up on delinquent accounts to facilitate timely payments.
Issued business licenses and ensured compliance with local regulations.
Updated billing systems with rate changes as approved by city council.
Experience
5-7 Years
Level
Senior
Education
AAS
Utility Accounts Clerk Resume
Summary : Accomplished Utility Accounts Clerk with 10 years of expertise in managing comprehensive utility billing processes and customer account maintenance. Proven track record in enhancing operational efficiency, ensuring accurate billing, and resolving complex customer inquiries. I am eager to leverage my skills to contribute to a team focused on delivering exceptional service and optimizing utility operations.
Skills : Payment Tracking, Data Entry, Software Proficiency, Time Tracking, Utility Rate Structures, Financial Analysis
Description :
Managed utility billing for over 7,800 customers, ensuring accurate and timely invoicing.
Conducted quality assurance on meter readings and billing records to maintain high accuracy standards.
Processed daily work orders for new and existing customers, enhancing service delivery.
Balanced daily bank deposits and credit card transactions, ensuring financial accuracy.
Submitted regulatory reports, including Sales Tax and Primacy Fee, to relevant state authorities.
Executed annual water averaging for customer accounts, ensuring equitable billing practices.
Experience
10+ Years
Level
Management
Education
AAS in BA
Utility Billing Clerk Resume
Objective : Results-oriented Utility Billing Clerk with two years of experience in executing billing cycles and maintaining customer accounts. Adept at enhancing operational workflows, ensuring precise billing, and effectively managing customer inquiries. Looking to bring my expertise to a team that prioritizes accuracy and customer service excellence.
Balanced cash drawer and processed checks and credit card payments, supporting accurate bookkeeping.
Addressed and resolved customer inquiries efficiently, enhancing service quality.
Generated and closed work orders for field crew, ensuring timely service delivery.
Prepared bank deposits, maintaining accurate financial records.
Initiated work orders for utilities, ensuring prompt service for customers.
Executed monthly utility billing functions, ensuring accuracy and compliance.
Maintained databases, contributing to streamlined operations and record-keeping.
Experience
0-2 Years
Level
Entry Level
Education
AAS Accounting
Utility Billing Clerk Resume
Summary : Experienced Utility Billing Clerk with a decade of proficiency in managing billing cycles and customer accounts. I excel in ensuring timely and accurate billing while enhancing customer satisfaction through effective communication and problem resolution. My commitment to operational efficiency drives successful outcomes, and I am eager to contribute my expertise to a forward-thinking team.
Skills : Data Management Software, Customer Service, Billing Software Proficiency, Bilingual Communication Skills, Financial Reporting
Description :
Welcomed customers and efficiently processed utility bill payments.
Managed monthly billing cycles and ensured timely distribution of bills.
Maintained accurate records of customer interactions and transactions.
Utilized Microsoft Word to draft correspondence and reports.
Created and managed spreadsheets for departmental budgeting.
Handled deposits for new accounts and processed monthly payments daily.
Addressed and resolved customer inquiries to enhance service satisfaction.
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