A Utility Billing Clerk is responsible for accounting and clerical work performed in the municipal utility section. The job duties commonly relating to this role are listed on the Utility Billing Clerk Resume as – assisting in maintaining the city’s utility billing records and accounts; and customer service; assisting with maintenance of utility records for the city’s sewer and water utilities; receiving utility payments and other revenue payments, processing open and close requests for service forms; preparing monthly reader books and assisting in meter reading duties. Other duties are producing letters, memoranda, and tabulations; and sorting correspondence.
The nature of the job demands the following skills – general computer operation knowledge, familiarity with MS Office software, computer, copier, and fax machine; the ability to read and a strong grasp of grammar and spellings; and strong communication skills. Formal education beyond a high school diploma is not mandatory.
Objective : Ambitious Entry Level Utility Billing Clerk graduate seeking to find employment with an organization that will allow me to use my strong organizational and people skills while also allowing room for growth and learning.
Skills : Typing, Data Entry, Data Entry, Cashier, Utility Billing.
Description :
Processed the monthly utility billings for 575 clients in a timely fashion.
Provided administrative assistance to other Utility departments as needed to include memos, form letters, dictation, presentations, and website content.
Independently produced all billing and accounts receivable that requires little oversight or correction from my supervisor.
Regularly dealt with the public and am sensitive to their needs when I explain how to interpret their bills.
Prepared monthly reports for local and state agencies.
Received and recorded revenue from grants, franchise fees, permits, donations & monthly personal property tax allocation funds.
Assisted City Accountant in recording & creating Business, Retail, & Liquor licenses.
Experience
2-5 Years
Level
Junior
Education
Diploma In GED
Utility Billing Clerk Resume
Objective : Responsible for assisting customers with payments and accurately posting payments to accounts; Prepared individual computer transactions, reviewed edit reports, made corrections, and balanced entries.
Skills : MS Office, Creative Skills, Customer Service.
Description :
Created Notification Cards and Shut off Notices.
Assisted residents with questions regarding their utility bills.
Made proper adjustments to water and sewer accounts.
Refunded residents any type of credit reflected on their water and sewer accounts, when necessary.
Assisted homeowners water bill inquires and set up payment plan options if needed.
Responsible for processing and collections returned checks.
Answered questions and processed requests regarding many municipal services and fees.
Experience
2-5 Years
Level
Junior
Education
GED
Utility Billing Clerk Resume
Headline : Hardworking, organized, Utility Billing Clerk professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Entered financial debts and credit data into appropriate Finance and specialized utility computer systems Interacts with internal and external customers mainly for the exchange of information.
Analyzed various financial billing summaries and reports.
Received, analyzed, processed, and posted detailed accounts receivable transactions.
Generated, received, completed, and maintained files for customer service, maintenance, and inspection work orders necessary to update and correct the mainframe database for utility customer billing.
Balanced daily cash report with the City's general ledger and prepares reports.
Processed paperwork necessary to close customer utility accounts, correct bills, and generate final bills and customer refunds.
Worked independently and as a team player on various utility projects.
Offered suggestions to management to improve customer relations.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Utility Billing Clerk Resume
Objective : Highly qualified Utility Billing Clerk with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Processed utility accounts through customized computer software.
Printed and assembled utility bills through specialized machinery.
Prepared postal mailings in required postal pre-sorted trays for bulk mailing.
Maintained various logs and reports.
Picked up, opened, and delivered utility bills and customer correspondence to and from post office box and postal bulk mailing unit; sorts and delivers payments and correspondence to various departments for processing.
Received, tracked, and maintained utility billing materials necessary for bill processing.
Maintained data entry requirements by following policies and procedures.
Experience
2-5 Years
Level
Executive
Education
GED
Utility Billing Clerk Resume
Objective : Seeking a Utility Billing Clerk position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Time and inventory management, Detail orientation, Sales, Customer service, and Accounting.
Description :
Provided financial record-keeping functions & performs skilled level work in billing, routing, calculating, posting in order to obtain financial data for use in maintaining accounting records & customer service.
Used office machines, fax, copier, computer.
Contributed to team effort by accomplishing related results as needed.
Verified entered data by reviewing, correcting, deleting, or reentering data.
Performed file maintenance of all utility billing financial documents and record retention.
Researched, gathered, and posted information and writes monthly reports for management related to accounting information.
Opened new accounts and termination of accounts.
Experience
2-5 Years
Level
Executive
Education
Diploma
Utility Billing Clerk Resume
Headline : As a Utility Billing Clerk, responsible for Receiving payment of bills, both by mail and in person, and reconcile payment with the bill, Recording payments, issue receipts, and make the change as necessary.
Skills : Centricity program, Microsoft word, Analyzer.
Description :
Calculated, posted, verified, and prepared monthly utility statements and delinquent notices for all City water/sewer customers.
Reviewed and analyzed reports generated by utility software for exceptions, make necessary corrections.
Submitted electronic files to a third party biller for mailing.
Processed and monitored lien filings for delinquent accounts.
Coordinated with outside agencies and other City departments for information regarding meter reads, leaks, water quality, or various customer concerns.
Worked with IT staff to maintain the integrity of the online payment system and troubleshoot any issues.
Created and posted adjustments to utility accounts as needed.
Experience
5-7 Years
Level
Executive
Education
BS
Utility Billing Clerk Resume
Headline : To establish a long-term career in a company where I may utilize my Utility Billing Clerk professional skills and knowledge to be an effective Utility Billing Clerk and inspiration to those around me.
Skills : 10-Key, Typing, Data Entry, Data Entry, Cashier, Utility Billing.
Description :
Kept all utility accounts current.
Billed city utility customers.
Helped customers, answer phones, and accept payments.
Set up new accounts, balance cash drawer daily.
Kept track of delinquent accounts and work on bringing them up to date.
Issued business licenses.
Updated system with rate changes upon council approval.
Experience
5-7 Years
Level
Executive
Education
Diploma
Utility Billing Clerk Resume
Objective : Utility Billing Clerk with 2+ years of experience in Filing reports, records, correspondence, and other materials in pre-established files, searching specific information from files as needed or requested by a cashier or department head.
Solely responsible for all aspects of utility billing of 7800 customers.
Performed quality checks on meter readings and billing registers.
Reviewed and processed daily work orders for new and existing customers.
Balanced daily bank deposit and credit card transactions.
Submitted Sales Tax, Primacy Fee, and DNR report to the State of Missouri.
Provided customer service for customers with escalated issues.
Processed annual winter water averaging for customer accounts.
Experience
2-5 Years
Level
Executive
Education
Diploma
Utility Billing Clerk Resume
Headline : As a Utility Billing Clerk, responsible for Maintaining an awareness of appropriate safety practices and procedures, and apply that knowledge as needed in daily work.
Skills : Customer Service, Clerical SKills, MS Office.
Generated work orders for field crew and close work orders.
Prepared deposit for bank.
Initiated work orders for water turn-ons, shutoffs, meter re-reads, and calibration tests.
Performed Utility Billing functions each month.
Prepared daily bank deposits.
Experience
5-7 Years
Level
Executive
Education
Diploma
Utility Billing Clerk Resume
Objective : Goal-oriented, high energy Utility Billing Clerk with an excellent track record of developing new and existing business relationships. Skilled in building strategic plans that give clients the best return on their investment and meet their expectations.
Skills : Microsoft Office, Administrative Assistant, Medical Assisting, Languages, Scheduling.
Description :
Greeted customers as they come in.
Processed all utility bill payments.
Processed all utility bills monthly and mail them out.
Helped everyone feel welcome when they came into the office.
Typed letters using Microsoft Word daily.
Made spreadsheets for the water treatment department.
Received payments for deposits on new accounts and monthly water bills on a daily basis.
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