A VIP Concierge ensures complete guest satisfaction and provides all VIP guests with a successful experience throughout their stay, check-in, and check-out, and by providing all information and services in order to both meet and exceed guest needs and expectations. The job duties and focus in on the following mentioned on the VIP Concierge Resume – providing a VIP guest service experience to all guests by checking guests in/out of the hotel, assisting various departments including nightlife, brand marketing, sales, and casino marketing; setting up amenities and creating personalized greeting cards tailored to guest’s preferences, and assisting guests in providing recommendations and booking reservation; and maintaining overall cleanliness and appearance of the VIP Concierge Lounge.
Desired qualifications include – VIP or front desk experience, the ability to effectively communicate in English, a professional demeanor and attire, strong interpersonal and organizational skills, the ability to motivate and maintain effective working relationships across all levels of staff and leadership, and multi-lingual proficiency. Most of the resume samples display a high school diploma or its equivalent.
Objective : A motivated administrative professional possessing significant experience in organizing, providing exceptional assistance and adept in accurate data entry with excellent communication and superior customer service skills. Contacting roomed guests periodically to ascertain any.
Skills : Management, Team Lead, Customer Service, Problem Resolution, Work Well In Fast-Paced Setting, Communications.
Description :
Responded to all guest request at all times in the Concierge Club Lounge.
Provided all guest with undivided attention to provide the best possible service.
Ensured the Club Lounge is properly maintained at all times.
Stocked all the self-service areas, clean up after the guests, assist with food service preparation, and set up the area for service and more.
Coordinated room status update with the housekeeping department.
Processed guest check ins and check outs.
Performed cashier related functions such as posting charges to guest accounts, and raising paid outs.
Experience
2-5 Years
Level
Junior
Education
GED
VIP Concierge Resume
Headline : Friendly and courteous resort agent seeks employment in upbeat company. Consistently delivering first-rate service and fosters positive relationships with guests/clients to promote customer satisfaction and loyalty. Adapting at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Maintaining a clean, healthy, and safety working area. Coordinating guest requests for special services or equipment with the appropriate department.
Skills : Exceptional Customer Service, Upscale Resort And Spa Background.
Description :
Processed guest payments for room charges, food and beverage charges, and phone charges.
Greeted and registered guests and issued room keys.
Performed concierge services for a four star, 1,000 room hotel.
Recommended top dining and entertainment options for guests in the Lake Charles area.
Monitored room availability using LMS.
Delivered requested items to guests' rooms.
Processed credit card transactions during the checkout process.
Experience
5-7 Years
Level
Executive
Education
MS
VIP Concierge Resume
Summary : VIP Concierge with 8 years of experience in Staying current and up to date with all hotel services as well as daily VIP requests and special events. Ensuring orderliness and safety guidelines around the lobby and front door areas. Providing support to management as required, in cases of emergency. Project a professional manner with an emphasis on hospitality and guest service.
Skills : Microsoft Office Suite Programs, Organized, Cash Handling Expertise, VIP Services Specialist, MS Office Expert, Relationship-building, Conflict Resolution, Exceptional Communicator, Data Entry, Reliable
Description :
Greeted all guests in a courteous and professional manner.
Fostered strong working relationships with all hotel departments and guests.
Front Desk Agent Register guests and assign rooms, accommodate special requests whenever possible.
Managed VIP lounge, handling opening and closing procedures.
Greeted guests at the door and assisted with needs and issues concerning membership benefits and problems in the casino.
Assisted in many marketing promotional events and the player's club.
Secured reservations for promotional events and made telemarketing calls to guests for upcoming events.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Hotel
VIP Concierge Resume
Headline : VIP Concierge with 7 years of experience in Making guest reservations for transportation when requested. Obtaining necessary itinerary tickets. Organizing special functions as directed by management. Arranging secretarial and other office services. Ensuring a proper use of the telephone etiquette standards. Processing and delivering messages for guests.
Managed Guest Comment Card program, insuring all guests' comments were addressed.
Welcomed guests of the Miami Heat and/or American Airlines Arena during events.
Suggested a more efficient processing system for the VIP entrance, which was implemented during playoffs.
Ensured guests showed proper credentials to allow access to restricted VIP areas.
Constantly exceeded guest expectations, she takes care of all high rollers by analyzing numbers and percentages of all casino play through computer system, to issue all free play cash, hotel, gift shop, taxi and restaurant compensations; as well as coordinating with several casino departments to schedule all VIP reservations.
Constantly utilized sales techniques in order to promote Viejas Club Membership benefits, cash, and car giveaways.
Reported back to department Director: Chris Lynch and Checks in with MOD daily Pay: $14.50 hourly.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Fine Arts
VIP Concierge Resume
Headline : Highly qualified VIP Concierge with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. Developing a strong knowledge of the hotel's facilities and services and of the surrounding community. Providing guests with information about attractions, facilities, services, and activities in or outside the property.
Skills : VIP Services , 10- Key, Microsoft word, Excell, Office, Publisher , and Quick Note.
Description :
Proficient in provided fast, efficient and friendly check-in to high end clientele in a professional manner.
Highly experienced in anticipating guests needs, fulfilling any special requests, scheduling appointments and reservations on a real-time basis.
Researched requests and provided written and verbal presentation to clients.
Assisted Manager and Team Leader in daily distribution of work.
Maintain daily VIP amenity log and 10 Day VIP report.
Communicate and coordinate with existing outside clients and vendors on daily/weekly basis.
Provided concierge services to all guests staying on Disney property during Grand Opening of Disney's Animal Kingdom theme park.
Experience
5-7 Years
Level
Executive
Education
MBA In Master Of Sports
VIP Concierge Resume
Summary : To obtain an entry level management position where I can utilize my skills and experience to improve operations, and enhance growth. Arranging events, excursions, transportation etc. upon request from hotel guests. Answering the phone and make reservations, take and distribute messages or mail and redirect calls. Responding to complaints and find the appropriate solution. special needs. Handling guest complaints and solve problem to the degree possible.
Served donors pre-show and during intermission, including taking orders for food and beverage, preparing basic cocktails, and serving light food and snacks.
Provided exceptional customer service to Texas Inner Circle (TIC) Concierge-level donors and TPA sponsors.
Processed ticket requests and coordinate subscription inquiries.
Referred non-ticketing TIC inquiries to the development team.
Processed ticket requests for other VIPs including the Executive & Artistic Director, Development team, College of Fine Arts Dean’s office, and University leadership. Work with the Associate Director of Ticketing to manage ticket inventory and holds.
Assisted with providing their VIP passes that I only was able to provide the Audemar Piguet clients.
Built itineraries for high-end casino customers, small groups, transient guests, and guests celebrating special occasions.
Experience
7-10 Years
Level
Management
Education
BS In Communication
VIP Concierge Resume
Headline : Dedicated VIP Concierge motivated to maintain customer satisfaction and contribute to company success. I striving for the best and greatest no matter what situation I am in. Optimizing is the best form of business and I work every day to keep that ideal active. Building rapport with customers and provide them with genuine guidance and support. Maintaining a clean workable environment.
Skills : Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Procurement Integrated Software, Tandem, Order Tracking Software, Logistics Software, SAP.
Description :
Politely assisted customers in person and via telephone.
Directed calls to appropriate individuals and departments.
Built long-term relationships and advised residents on guests, inspections and deliveries.
Promoted a positive brand image by interacting with guests through check-ins, check-outs and any other circumstances pertaining to answering .
Pre-blocked inventory in PMS for groups with 200+ guests including scholastic organizations and business conferences.
Managed and created reservations in MARSHA for 3 Parlor Suites and 1 Presidential Suite.
Utilized Guest Ware to track guests' preferences, incident reports, and spending habits.
Experience
5-7 Years
Level
Executive
Education
Certification In Real Estate
VIP Concierge Resume
Objective : VIP Concierge with 3 years Welcome guests upon entrance and confirm reservations. Acting as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Understanding customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
Skills : Marketing, Business Assistant.
Description :
Managed TIC Concierge-level membership support in the ticketing system in collaboration with the Development team.
Ensured proper payment processing, database management, CRM implementation, and reporting is seamless between Development and Ticketing teams.
Collaborated with the Associate Director for Development on member communications to ensure timely correspondence.
Oversaw TIC Member Lounge set up, maintenance, operations and staffing with the Associate Director of Guest Services and the Development team. Provide Paciolan and Archtics TIC lists for Lounge admission.
Implemented special Lounge setups when needed..
Managed guest check-in at special events.
Provided frontline, hands-on customer service at private and public ticketed events as scheduled, including serving as the overall ticket office manager or assistant manager for events.
Experience
2-5 Years
Level
Executive
Education
Certification In Real Estate
VIP Concierge Resume
Headline : VIP Concierge with 2 years of experience in Providing customer/concierge services to all guests projecting a professional company image. Assisting in the implementation and tracking of current and future marketing programs, according to the standards of professionalism adhered to by the company.
Skills : Planning, Tracking, Service Assistant.
Description :
Assisted in creating a VIP Experience for clients with outstanding customer service in a high-pressure environment.
Anticipated guests needs and providing extraordinary service.
Reviewed and distributed tickets/credentials for guest lists.
Checked for proper credentials for access to VIP Areas.
Contented observation and maintenance of the ambiance in all VIP areas
Answered general questions about the theatre and aid when needed.
Worked knowledge of hospitality operations, guests’ relations and problem solving
Experience
5-7 Years
Level
Executive
Education
MS
VIP Concierge Resume
Headline : To obtain a VIP Concierge is Distributing approved promotional information and providing excellent customer service to all guests while projecting a professional company image. Distributing approved promotional information and incentives to guests and visitors. Generating leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers at off-property locations.
Skills : Club Member, Quality Assistant.
Description :
Conveyed strong verbal & interpersonal skills.
Followed oral and written instructions and communicate effectively with others in both oral and written form.
Worked irregular hours; majority of shifts will start in the mid-afternoon and last through the evening.
Worked late nights weekends and holidays.
Promoted and booked vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site owners, guests and visitors.
Provided concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities.
Assisted in the implementation and tracking of current and future marketing programs.
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