VOIP Engineer Resume Samples

Description :

1. Developed and implemented SIP routing configurations according to business needs, conducted advanced troubleshooting of SIP traffic and resolved complex network issues to maintain high service levels.
2. Collaborated with other team members to enhance existing systems and develop new solutions to meet evolving client requirements.
3. Provided technical leadership and guidance on VoIP technologies within the team.
4. Designed and implemented robust SIP signaling components, including SIP servers, proxies, and user agents.
5. Developed efficient SDP session description handling for media negotiation and session management.
6. Created reliable RTPRTCP packet processing modules for real-time media transmission and quality monitoring.
7. Configured and maintained VoIP gateways and session border controllers to facilitate seamless connectivity between different telephony systems and networks.

Experience

7-10 Years

Level

Senior

Education

MSc IT

Description :

1. Conducted thorough testing and debugging to identify and resolve issues.
2. Collaborated with cross-functional teams to ensure seamless integration with other system components.
3. Kept up to date with the latest advancements in VoIP technologies and industry standards.
4. Resolved customer requests and issues in line with customer agreements with an agreed schedule to required quality standards.
5. Ensured quality standards and customer satisfaction levels exceeded targets.
6. Standardized procedures to improve the efficiency and effectiveness of Cisco Voice network operations.
7. Maintained and updated voice network diagrams and vendor information for voice network devices.

Experience

5-7 Years

Level

Executive

Education

AAS Network Admin

Description :

1. Managed a core VoIP network consisting of Metaswitch Clustered CFS. 
2. Performed routing changes in the SBC on the peering side with a GCS LCR platform for least-cost routing. 
3. Managed STIRSHAKEN on SBCs and participated in traceback requests from the FCC. 
4. Supported product initiatives for enhancements and new product rollouts.
5. Managed day-to-day tasks to ensure the VoIP network is running efficiently and monitored network elements to maintain optimization.
6. Maintained routing in SBCs and added new carriers to route to the GCS LCR routing engine.
7. Provided tier 23 support to the NOC and provisioning teams as well as the product development team.

Experience

7-10 Years

Level

Consultant

Education

BSc Telecommunications

Description :

1. Created and enforced VoIP compliance frameworks, ensuring systems adhere to industry regulations such as HIPAA, GDPR, and other data protection standards.
2. Responsible for setting up key performance indicators (KPIs) for the VoIP team, tracking system uptime, call quality, and response times to align with organizational standards.
3. Guided company-wide VoIP policy implementations, establishing protocols for usage, security, and data compliance.
4. Acted as a liaison between business units and IT, translating communication needs into actionable VoIP solutions and strategies.
5. Oversaw VoIP scalability planning, ensuring infrastructure can accommodate increasing call volumes and new functionalities.
6. Led cybersecurity efforts for VoIP systems, collaborating with the security team to implement real-time threat detection and mitigation measures.
7. Coordinated with other C-level executives to align VoIP capabilities with overarching corporate communication strategies.

Experience

7-10 Years

Level

Consultant

Education

VoIP Cert

Description :

1. Provided preventative maintenance for existing customer systems including updates, backups, and health checks.
2. Provided Tier 3 support for telecom service requests and repairs received via the ticketing system.
3. Created and maintained end-user training materials and documentation.
4. Designed, optimized, and implemented telephony systems and changes for assigned customers.
5. Mentored and aided in the development of other VoIP Administrators.
6. Assisted the team in improving our customers business and productivity by streamlining their unified communication needs.
7. Provided ongoing updates to clients on progress toward problem resolution.

Experience

5-7 Years

Level

Executive

Education

BSc Computer Science

Description :

1. Provided Level 3 support for Cisco Unified Communications Manager (CUCM) and associated applications.
2. Managed and optimized network performance to ensure reliable and high-quality VoIP communications.
3. Ensured all security policiesGSPIRM mandates were metimplemented correctly on network devices, and best practices were implemented
4. Collaborated with the network engineering team to address connectivity and configuration issues.
5. Conducted regular system health checks and maintained documentation for all telephony systems.
6. Assisted in user training and support for the telephony tools and applications.
7. Led the configuration of VoIP-based contact centers, ensuring integration with CRM tools for efficient customer service workflows.

Experience

2-5 Years

Level

Junior

Education

MSc Cybersecurity

Description :

1. Designed, implemented, and managed traditional telephony systems and VOIP solutions, performed regular maintenance and upgrades to ensure optimal system performance.
2. Responsible for troubleshooting and resolving issues related to both traditional and VOIP telephony systems.
3. Collaborated with IT and network teams to integrate telephony systems with other network services.
4. Monitored telephony system performance and reliability, addressing any issues promptly, provided technical support and training to clients and internal teams on telephony systems.
5. Ensured compliance with relevant telecommunications regulations and standards.
6. Conducted thorough network assessments to identify potential bottlenecks and optimize bandwidth usage for VoIP traffic, resulting in improved call quality and reduced latency.
7. Collaborated with cross-functional teams to integrate VoIP systems with existing IT infrastructure, ensuring compatibility and enhancing overall system performance.

Experience

7-10 Years

Level

Senior

Education

Voice & Data Dip

Description :

1. Assisted in quality assurance testing for new VoIP deployments, evaluating call clarity, and verifying configuration settings.
2. Configured and managed user extensions, creating and updating phone numbers, voicemail, and other features in the VoIP system to support daily operations.
3. Assisted in deploying softphones and configuring settings, ensuring employees could make calls from computers and mobile devices in alignment with company policies.
4. Responsible for troubleshooting call quality issues by analyzing network traffic, identifying sources of jitter and latency, and collaborating with network teams for resolution.
5. Maintained VoIP security by implementing firewalls and setting up secure call signaling protocols to protect voice data from unauthorized access.
6. Conducted regular VoIP system backups, ensuring data redundancy and quick recovery in case of system failures or disruptions.
7. Coordinated with network teams to configure QoS settings, prioritizing VoIP traffic to maintain high-quality calls even during peak network usage.

Experience

2-5 Years

Level

Junior

Education

BEng Electronics

Description :

1. Conducted systems requirements reviews, developing concepts of operation and interface standards.
2. Developed UCVoIP system architectures and performed technicalnon-technical assessment and management as well as end-to-end flow analysis.
3. Conducted and approved end-to-end system trade analyses to optimize UCVoIP system operations over its life cycle through the proper balance of non-functional UCVoIP system performance areas.
4. Responsible for testing and implementing new equipment, hardware, and software.
5. Responsible for drafting training manuals, end-user solutions, and product guides.
6. Worked together with the Technical Support Management to identify resource and equipment requirements, efficient capacity planning, and management of software and hardware availability.
7. Provided input towards the continuous service improvement of the Switch Telecom entire infrastructure.

Experience

7-10 Years

Level

Senior

Education

UC Cert

Description :

1. Met with clients and suppliers to gather information determine requirements and design solutions for both client solutions and new product development.
2. Assisted in the installation of hosted switchboards, configuration of handsets, and installing VoIP Solutions. Responsible for troubleshooting complex technical VoIP and Network Solutions.
3. Provided excellent customer service and continual feedback to clients, resellers, internal parties, and management.
4. Responsible for dealing with all technical escalations be it with clients, suppliers, interconnect partners, internal parties, and service providers.
5. Responsible for monitoring and maintaining Switch Telecoms core network and traffic flow.
6. Designed, deployed, and maintained high-load telephony systems across our multinational operations. 
7. Developed and executed comprehensive testing plans for VoIP deployments, including stress testing and quality assurance to validate system functionality under various conditions.

Experience

2-5 Years

Level

Junior

Education

BSc Computer Engineering