A Volunteer Crisis Counselor is responsible for answering calls received through Suicide prevention’s 24-hour crisis lines. A well-drafted Volunteer Crisis Counselor Resume mentions the following duties – crisis intervention and providing information and/or referrals to clients calling the crisis lines, providing documentation for all calls received, providing evidence-informed crisis intervention and suicide prevention support, and brief supportive counseling to callers who are in emotional distress, conducting assessments of clients in accordance to program policies and procedures, managing interactions with clients to ensure an appropriate level of support is provided in an efficient manner, and meeting establishing key performance indicator goals.
The most sought-after skills for the post include the following – qualification in suicide prevention training course, being emotionally and psychologically ready for crisis counseling, strong listening skills, the ability to check and respond to emails, texting capabilities, and multitasking skills. A master’s degree in psychology, social work, or related experience is preferred.
Summary : To obtain a Volunteer Crisis Counselor position as a Receptionist/Office Assistant at Patient Education Institute in Coralville IA. to gain the experience of working with professionals serving clients with unique needs and services. Demonstrating current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues. Presenting ideas, information, and viewpoints clearly, both verbally and in writing.
Skills : Industry Knowledge and Experience: Health care, Crisis Counsellor.
Description :
Community organization provided a crisis hotline for parents and teens, family and individual counseling, support groups, job training, and referrals to other services.
Answered crisis hotline calls from, offering support and local resources.
Co-led intake sessions at the center with teens and families in crisis.
Chaperoned the Teens Like Us LGTBQ Pride Prom.
Able to efficiently used the personal computer to include Microsoft Office Suite and crisis line software.
Supported the values and mission of Didi Hirsch as related to employment.
Known and complied with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
Experience
10+ Years
Level
Senior
Education
Master's
Volunteer Crisis Counselor Resume
Summary : Volunteer Crisis Counselor is Completing at least 10 hours of ongoing education each year. Reviewing call logs and participating in peer-to-peer evaluations; providing feedback as needed. Providing training and evaluation to volunteer crisis counselors. Participating in bi-annual crisis volunteer training and provide support as needed.
Skills : Volunteer Trainee, Counsellor.
Description :
Responded callers on 24/7 crisis line and offer crisis intervention, crisis de-escalation, and emotional support to all callers.
Developed knowledge of community resources, provide referrals and resources to callers.
Acquired competency of electronic database as well as additional technological procedures.
Established effective recording keeping practices on electronic database; enter call records according to procedure.
Adhered to mandating reporting policy as outlined by state and local law.
Participated all program related meetings- monthly team meeting, supervision, agency-wide events, as well as continuing education opportunities.
Maintained knowledge and best practices of crisis intervention- suicide prevention, as well as other related topics (trauma informed practices, cultural response, etc.).
Experience
7-10 Years
Level
Management
Education
Master's
Volunteer Crisis Counselor Resume
Summary : Volunteer Crisis Counselor is Writing, editing and proofreading materials in AP style, including press releases, pitch letters, fact sheets, blog posts, website content and client correspondence. & Assessing client's coping ability including a review of physical and psychological status, anticipated socioeconomic changes, and the availability of a positive support system. Evaluating whether the client is experiencing normal or complicated grief.
Skills : Planning, Evolutional Skills.
Description :
Assisted companies with reputation management, media relations, crisis communications, DE&I, and marketing communications initiatives.
Contributed to agency diversity and inclusion initiatives.
Pitched story ideas to relevant media and participate in brainstorm sessions.
Contributed to the new business process, including research and proposal preparation.
Monitored, researched, compiled and analyzed client media coverage in both online and offline channels.
Be involved in social media projects — from research, copywriting, community management and reporting
Cultivated diverse teams and contribute to an inclusive working and learning environment.
Experience
7-10 Years
Level
Management
Education
GED
Volunteer Crisis Counselor Resume
Summary : Volunteer Crisis Counselor is Developing and providing timely implementation of a plan of care according to the assessed needs and expressed wishes of the client. The planning of care will promote successful coping skills and will be consistent with all the appropriate rules, regulations and standards of care. Providing bereavement counseling and crisis intervention as necessary to develop client's coping skills and to provide emotional support. Reassessing client's progress at each contact and amends plan of care as necessary.
Skills : Reporting, Care Planner.
Description :
Provided advance care planning education, information, and counsel for patients and their families.
Coordinated with education abroad returnees, graduate and professional students, and parents as part of outreach and marketing efforts.
Established and maintained professional networks with key UC San Diego offices.
Participated in team advocacy efforts campus-wide.
Advised students about, and assist with, administration of scholarships to send UC San Diego students to education abroad.
Developed content for, plan, and implement general pre-departure and country-specific orientations for students going abroad.
Assisted with recruitment, selection, and hiring of student assistants and provide work direction.
Experience
7-10 Years
Level
Management
Education
MS
Volunteer Crisis Counselor Resume
Headline : Volunteer Crisis Counselor is Clearly documenting all interactions according to organizational policy and procedures for timeliness, content, credentialing and records management. Planning and facilitating support groups and social support opportunities at least on a quarterly basis. Planning and implementing community grief education and supportive programming throughout the year.
Skills : Documentational Skills, Community Management.
Description :
Experienced studying and/or living abroad. Knowledge about a wide variety of countries, cultures and foreign educational systems.
Familied with international political, social and cultural issues as they pertain to educational exchange.
Familied with regional and national study abroad networks and resources.
Independently matched student objectives and qualifications with program requirements to make appropriate selection decisions.
Maintained confidentiality and handle sensitive matters with tact and discretion.
Provided crisis management and intervention in an international context and to problem-solve and offer alternatives toward conflict resolution.
Knowledged about current safety, security, and health issues, as they affect students abroad.
Experience
5-7 Years
Level
Executive
Education
MS
Volunteer Crisis Counselor Resume
Objective : Volunteer Crisis Counselor is Providing programs in the organization and community related to grief, successful strategies for coping with loss and all Hospice of the Piedmont services. Making follow-up phone calls in order to check on clients & progress and complete bereavement assessments. Assisting with maintaining bereavement mailing program.
Skills : Mailing, Programming.
Description :
Coordinated, designed, implemented and evaluated publicity and marketing strategies and student recruitment procedures on a university campus.
Demonstrated sensitivity to issues impacting various cultural, ethnic and socioeconomic groups.
Showed evidence of knowledge regarding practices known to be effective in promoting student learning while shows evidence of knowledge while increasing student achievement
Demonstrated understanding and ability to perform job related tasks.
Regular attendanced is an essential function of the position.
Planed, rehearsed and directed students and concert groups, with a choral focus
Demonstrated diverse music ability using a variety of instruments such as piano, guitar, ukuleles, recorders, drums etc., in order to provide meaningful and relevant instruction for students.
Experience
2-5 Years
Level
Executive
Education
GED
Volunteer Crisis Counselor Resume
Objective : Volunteer Crisis Counselor is Adhering to the organizations Standards of Conduct and HIPPA Regulations. Maintaining confidentiality of patients and their families, co-workers, volunteers, and the organization at all times. Reporting any potential misconduct or violation of the organization's Standards of Conduct, HIPAA regulations, or federal or state laws and regulations.
Skills : Law Assistant, Organizational Skills.
Description :
Offered crisis counseling services via telephone and chat.
Worked alongside the shift supervisors to answer, manage and conduct lethality assessments of crisis calls.
Served as a mandated reporter in cases of suspected abuse.
Maintained accurate and detailed call reports.
Fulfilled continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
Assisted in the training process of new counselors and volunteers.
Participated in community outreach events such as resources tables and presentation about suicide prevention.
Experience
2-5 Years
Level
Executive
Education
MS
Volunteer Crisis Counselor Resume
Objective : Volunteer Crisis Counselor with 3 years of experience in Serving as a Chaplain professional providing complete religious ministry services to Veteran patients according to their specific needs and desires. Serving as a primary resource, spiritual advisor and point of contact for the spiritual needs of patients, caregivers and staff. Conducting religious services and worship, pastoral ministry, and administration of Chaplain services under the direct supervision and guidance of a higher-grade chaplain.
Skills : Service Assistant, Patient Staff.
Description :
Attended routinely scheduled meetings as requested or required for the Suicide Prevention center.
Provided emotional support and counseling using strong interpersonal skills to effectively connect with people of all ages with empathy.
Offered prayers and religious services for Veterans patients, staff, and community.
Conducted rituals in front of groups of people including leading prayers, requiring effective leadership and public speaking skills.
Addressed religious, spiritual, moral, and ethical problems of patients and staff under the direct supervision and guidance of a higher-grade chaplain for complex non-routine issues.
Provided counseling services to patients and staff and conducts regular rounds of hospital wards containing the critically ill.
Ministered to newly admitted, pre- and post-operative patients, the critically ill, and the families of concerned veteran patients.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Volunteer Crisis Counselor Resume
Objective : Volunteer Crisis Counselor is Attending routinely scheduled meetings as requested or required for the Suicide Prevention Center and/or Didi Hirsch. Participating in SPC training activities. Taking chats and texts as needed to support program needs. Engaging as a spiritual leader, a compassionate listener and counselor especially during times of crisis.
Skills : Volunteer Crisis, Texting.
Description :
Managed and supported chat and text flow on the Crisis Line.
Listened and monitored volunteer crisis chat and text counselor’s chats and texts.
Researched and located appropriate resources volunteer crisis chat and text counselors while they are on a chat or text.
With supported from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat or text visitors.
Initiated debriefing sessions with volunteer crisis chat and text counselors after they have taken a chat or text.
Identified volunteer crisis chat and text counselor training needs and provides individual support.
Provided input and feedback for evaluations of volunteer crisis chat and text counselors.
Experience
2-5 Years
Level
Executive
Education
MS
Volunteer Crisis Counselor Resume
Objective : Volunteer Crisis Counselor is Successful completion of the programs training program and 1+ years experience as crisis line volunteer counselor. Know ledged of all job specific skills including lethality assessment, data collection and call triage. Presenting ideas, information, and viewpoints clearly, both verbally and in writing.
Skills : Writing, Verbal Assistant.
Description :
Contacted callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.
Contacted mental health service providers to help callers secure services.
Maintained accurate and detailed call reports.
Fulfilled continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
Attended routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.
Monitored and measured client progress against safety plan and stated goals as it applies to outpatient mental health documentation.
Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.
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