A VP of Operations is a leader who takes or makes decisions to ensure that the organization is sustainable and profitable. Even though the job description associated to this post is varied and wide, the VP of Operations Resume indicates the following duties and tasks – appointing department heads or managers; assigning or delegating responsibilities; evaluating performance of the organization, conferring with staff and discussing issues; coordinating activities and resolving problems; taking corrective actions and solving organizational problems; and directing human resource activities.
To undertake this challenging role, the following skills are required – knowledge of financial management and budgetary skills; ability to address and resolve issues; familiarity and a solid understanding of logistics and supply chain management; and comfortable working with people at all levels of the company. A Master’s degree is commonly required, however, employers show preference to those having extensive experience, professional training, and advanced degrees.
Summary : Results-focused VP of Operations with 10+ years' experience with industry leaders in global biotech, client services, clinical supply chain, logistics, distribution, and project management. Success based upon the outstanding organization, attention to detail and communications skills with a constant focus on quality, efficiencies, and timeliness. A natural at managing multiple, diverse activities and teams while providing superb client service.
Skills : Exceptional Leadership, Organizational, Oral/Written Communication, Interpersonal, Analytical, And Problem Resolution
Description :
Successfully managed a large team of non-exempt and exempt customer service and collection team members in the online financial industry.
Experience with multi-channel service platforms that match the right service channel (call, chat or email) for the best customer service delivery.
Understanding and current knowledge of dialer and telephony technologies; managing the day to day operations of inbound/outbound to ensure maximum efficiency, effectiveness and interpreting the results.
Minimized financial risks through timely and efficient contact with consumers while maintaining an adequate level of service and quality.
Recruited, screened, interviewed and hired talented team members to join the Direct Financial Solutions (DFS) family; forecasted and managed staffing levels and associated expenses.
Developed, designed and implemented strategy and tactics to continuously improve call center KPI's that improve the consumer's experience.
Implemented a proficient QA process and team to conduct call listening and coaching sessions with team members to improve quality and drive compliance and operational efficiency.
Understand and comply with all applicable federal and state regulations, company policy and procedures to include a thorough knowledge of FDCPA.
Experience
10+ Years
Level
Consultant
Education
Associates
VP of Operations & Administration Resume
Summary : VP of Operations & Administration with 7+ years of management experience in the customer service industry, specifically inbound/outbound call centers. Ability to lead, develop and effectively manage all aspects of the business while exceeding expectations at all times. Expert in behavioral coaching and development which drives results throughout all areas of business. The industry leader in call center technology, management, development, and virtual services.
Skills : Change Management, Risk Management, Planning And Analysis
Description :
Accountable for Budgeting, Forecasting, P&L performance, Operational performance, Continuous improvement with Business improvement targets, delivering customer requirements and overall customer satisfaction as the owner for each of these departments/sites.
Developed and implemented a Team Board approach driving transparency into the operational performance resulting in a 10% reduction in error rate and 5% improvement in operational performance.
Developed and implemented 5s standards across the region, resulting in a safer operational environment, a 20% reduction in recordable accidents, improvement in inventory accuracy and improved efficiencies.
Awarded two new pieces of business for the major wireless customers resulting in two new facilities based on the operational performance of other regional facilities.
Implemented new business for a major telecommunication customer, who was having significant issues with their inventory and processes.
Successfully redesigned and implemented a supply chain in two geographic locations, while exceeding expectations on delivery and the last three PI's were 100% accurate since implementation.
Successfully implemented our customers' SAP system in the largest facility.
Experience
7-10 Years
Level
Senior
Education
Bachelor's In Business
COO/VP of Operations Resume
Summary : Seasoned COO/VP of Operations with over 10 years of experience in the apparel industry, seeks a challenging yet rewarding management position in Operations. Motivated, responsible professional experienced in managing Warehouse Distribution/Logistics, Inventory Management/Allocation, MIS/IT/EDI, Production, Retail Compliance and Regulations and coordinating with Sales, Finance and Design.
Skills : Leadership, Time Management, Problem Solving, And Decision Making
Description :
Manage strategic and technical operations for a successful product development firm.
Designed and implemented numerous dashboards with KPI's for Sales, Marketing, Social Media campaign analytics, project management, budgeting, procurement, and manufacturing.
Key to the successful launch of numerous safety products over the last 3+ years.
Created processes and procedures to measure the overall user experience of the products and make changes to unsatisfactory experiences as deemed necessary.
Plan and oversee strategic, operational, and administrative programs & projects Establish and implement short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures.
Analyze, design documents, and implement internal reporting systems and procedures for the companies within a specified functional area of operation.
Design, coordinate and implement training programs for personnel within the organization and its components regarding nature and application operating policies and procedures.
Manage and provide day-to-day leadership to various technical, professional, and administrative personnel engaged in specified project activities.
Experience
10+ Years
Level
Management
Education
Masters of Business Administration
VP Of Operations And Technical Services Resume
Headline : Quality-focused VP Of Operations And Technical Services with over 5 plus years processing AP/AR, managing vendors, and auditing expense reports along with payroll processing and customer management. Also experienced in Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations. I
Skills : Microsoft Office, Exceptional Leadership, Organizational, Oral/Written Communication, Interpersonal, Analytical, And Problem Resolution
Description :
Lead a team of eighteen managers; Comprising of district managers, area Supervisors and account managers.
Managed P&L for all managers and worked close to them with budgets and cost-saving ideas.
Inherited a book of business that was under-producing and with budget cuts and reductions we were able to increase our gross profit by 5% in the first year.
Helped train district managers, area managers and account managers on all facets of their jobs.
Handled all facets of starting new accounts, including recruiting and hiring managers and workers, along with industrial safety training.
Served a client base comprised of Commercial, corporate, industrial, educational and retail sectors, and while responsible for customer retention and relationship management through regular meetings.
Formal JRC's as well as industrial functions and events.
Conduct annual budgeting and forecasting, while monitoring, reviewing and adjusting financial activities and operations to achieve stated objectives and profitability.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
VP Of Operations/Senior Service Tech Resume
Summary : VP Of Operations/Senior Service Tech with over 10+ years of impressive success with a high tech trading company, running company-wide operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions. Proven track record of spearheading service improvement programs for minimizing gaps in productivity & effectiveness in service delivery
Skills : Management, Leadership, Time Management, Problem Solving, And Decision Making
Description :
Sets challenging cross-functional goals that support organizational goals and strategies.
Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
Researched and developed new strategies to achieve company goals and objectives - Deployed resources to reach financial forecast and business objectives.
Developed plans for managing/retaining talent inside the organization and for improving leadership strength.
Developed operational functions essential for increasing the firm's productivity such as product promotion and placement - Evaluated and established standards and guidelines that were to be followed by all production departments.
Monitored company policies and developed new operational procedures for the firm in order to increase efficiency.
Work with partner companies for current and future software needs Software test new beta versions and works with developers to resolve challenges. Convert systems company-wide from windows XP to Windows 7 Troubleshoot and repair various server and pc hardware challenges Coach, train and lead other support staff with advanced technical problems.
Experience
10+ Years
Level
Management
Education
High School Diploma
Co-Founder & VP Of Operations Resume
Summary : VP of Operations is the leader of the operational team, responsible for all operational aspects of the business. This includes developing and executing a robust operational strategy, managing a variety of key operations functions such as finance, human resources, information technology, facilities management and supply chain management.
Skills : Logistics Management, Lean, Itad Security, Distribution, Production Management
Description :
Set challenging cross-functional goals that support organizational goals and strategies.
Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
Researched and developed new strategies to achieve company goals and objectives - Deployed resources to reach financial forecast and business objectives.
Developed plans for managing/retaining talent inside the organization and for improving leadership strength.
Developed operational functions essential for increasing the company's productivity such as product promotion and placement - Evaluated and established SWIs and SOWs that were to be followed by all production departments.
Monitors company policies and developed new operational procedures for operations in order to increase efficiency.
Developed and launched a PMO team that focuses on on-site services such as secure data wiping, asset recovery reverse logistics and data center decommissioning both domestically and internationally.
Developed and maintained relationships with new downstream partners to realize an additional 10% margin on recycled materials.
Experience
7-10 Years
Level
Senior
Education
Business Management
VP Of Operations/Controller Resume
Summary : VP Of Operations/Sales with a proven background streamlining plant-wide operations and growth through the introduction of lean manufacturing and JIT controls and systems. Highly motivated as a team leader in a multitude of R&D functions in developing and engineering new composite product constructions to meet customer requirements.
Skills : Microsoft Office, Financial Analysis, Crystal Reports.
Description :
Successfully increased on-time delivery and reduced rejection rates by over 50%.
Managed to increase production output by 20% each year while increasing operational staff requirement by only 5% each year.
Managed the expansion of a second site to streamline the production of a major new program.
Managed and implemented new system controls for bar-coding and labor control inputs through our ERP system.
Help develop and manage new production processes in coordination to new concept product designs in sustaining high-quality standards.
Helped support Sales department with customer contact relationships Established many new accounts in helping an average of 18% growth each year through [] Introduced many new product lines to our customers and maintained support to all customers with bonded relationships.
Personally built all company file servers computers and installed a complex networking and ERP system that included Microsoft SBS, Microsoft Office applications, Vantage ERP system by Epicor and customized reports through Report Builder and Crystal Reports.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
VP Of Operations/Sales Resume
Headline : VP Of Operations/Sales with excellent expertise in direction and coordination of an organization, responsible for the growth and profitability of an organization, business development, cost-cutting, staff management, Managed and organized entire hiring processes from start-to-finish - recruiting candidates, assessing resumes, interviewing, hiring, and onboarding all new employees. Created and presented analysis and reports to key executives.
Skills : MS Project, MS Office, Oracle, Exceptional Leadership, Organizational, Oral/Written Communication
Description :
Provided executive management and oversight on client engagements, ensuring the quality of deliverables from the initial point of sale through project closure.
Additional responsibilities included providing continual process improvement of daily operations and consulting services; managing staffing assignments, identifying future staffing needs and aligning recruiting goals to ensure the ability to fully staff project teams by client commencement dates.
Led multiple client pursuit teams and multiple account negotiations.
Implemented account reviews with all active engagement, meeting with each project manager on a regular basis.
Lead the Project Management Leadership Forum that met monthly to share insight into activities, best practices and lessons learned.
Standardized staffing process to better enable the management of 150 active consultants, highlighting assignment duration and major skill set for each consultant.
Led multiple project recovery efforts, implementing stronger communication and controlling processes.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Compliance Service Manager & VP Of Operations Resume
Summary : Compliance Service Manager & VP Of Operations with 14 Years of extensive hands-on experience in Business Finance, Customer Handling, Business Leadership, Interaction with Board, Auditors (Statutory & Internal) and Compliance with an established record of success. Strong in Business deal structuring, Credit Optimisation, Cash Forecast with collection planning, Audits.
Skills : SQL, Tableau, Microsoft Word, Excel, PowerPoint, Adobe
Description :
Selected to lead the operations team for one of the nation's top independently owned broad line food distributors across three facilities with annual sales in excess of $375 million.
Responsible for the successful development and implementation of an integrated WMS system across multiple units.
Instrumental in integrating mechanized voice picking technology into daily warehouse operations across multiple units.
Responsible for the rollout and implementation of mechanized routing software across multiple units.
Implementation of Peoplenet/Powerview software and hardware across multiple units to mechanize and monitor driver D.O.T. logs and driver performance to planned productivity.
Development of continuous improvement mindset in all operational departments resulting in double-digit productivity improvement.
Implementation of documented processes throughout the organization including inventory management, customer service, transportation, equipment maintenance, fleet maintenance, building maintenance, customer service, warehouse operations, and delivery.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
Co-Founder & VP Of Operations Resume
Summary : Highly dedicated and resourceful Co-Founder & VP Of Operations with a stellar record of community involvement and conflict resolution in and out of a business setting. Adept in utilizing social media and other avenues to identify new opportunities for fundraising and community outreach efforts. Able to teach and promote a wide variety of community programs and activities to audiences of all ages and ethnic backgrounds.
Full responsibility for strategic planning, P&L, transportation/distribution, customer service, business development, remote site operations, and office administration.
Spearheaded successful acquisition of a new business, which led to substantial growth in the company's revenue, from $5 million to $8 million annually.
Effectively led employee development initiatives and process improvement changes to position the organization as a highly productive, first-class operation.
Instrumental in establishing and managing an efficient distribution site for market expansion and business growth.
Worked with publishers to negotiate and secure contracts for cost-efficient transportation of products on a daily basis (60 trucks) throughout the Midwest.
Built rapport and cultivated cooperative working relationships within and outside the organization.
Hire, train, supervise, motivate, and develop direct and indirect reports; establish procedures for maintaining high standards of manufacturing operations, product quality, reliability, and safety.
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