VTC Technician Resume
Objective : As a VTC Technician responsible for researching, analyzing, developing, and testing communications systems and equipment, including but not limited to networks, data links, and VTC audio and video connections. Responsible for scheduling, troubleshooting, and facilitation of video and audio conferences.
Skills : Network configuration, Video conferencing systems
Description :
- Provided user training to include one-on-one training as required.
- Developed strong communications and working relationships with other support teams.
- Maintained and troubleshot a wide variety of VTC equipment, including cameras, microphones, audio and video playback, recording, and duplication devices.
- Conducted routine operational tests and fault isolation on AVVTC systems and equipment, reserved, scheduled, and set up audiovisual equipment as required for events and functions.
- Performed regular Preventative Maintenance inspections of AVVTC equipment.
- Responsible for setting up and installing equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires, and cables to meet customer requirements.
- Successfully installed and configured over 100 video teleconferencing systems across multiple locations, enhancing communication efficiency by 30%.
Experience
2-5 Years
Level
Junior
Education
AAS in Spa Management
VTC Technician Resume
Headline : As a VTC Technician responsible for integrating customer devices with conference room equipment, monitoring sound feeds to ensure quality, testing and resolving equipment issues, and maintaining equipment inventory.
Skills : Signal processing, Technical troubleshooting
Description :
- Coordinated requirements with customers and distant ends, using appropriate software to update the reservations database.
- Coordinated and scheduled ATC VTC Bridge connection requests and sent connection detail information to customers, as well as performed connection testing with far-site participants.
- Installed, configured, managed, maintained, operated, and defended common area VTC equipment, including day-to-day setup, scheduling, and monitoring.
- Scheduled, coordinated, and administered multiple simultaneous VTC sessions, provided dedicated support to VTCs attended by Very Important Persons (VIPs),
- Provided version control and provisioning via a Telepresence Management Suite (TMS) for VTC CODECs.
- Installed flat panel displays, room-based VTC endpoints, projectors, and AV equipment.
- Led a team in troubleshooting and resolving technical issues for video conferencing equipment, achieving a 95% first-call resolution rate.
Experience
5-7 Years
Level
Senior
Education
BSc in Electronics
Junior VTC Technician Resume
Objective : Dedicated VTC Technician with over 5 years of experience in managing and maintaining video teleconferencing systems for corporate and government clients. Proven track record of troubleshooting complex technical issues, ensuring seamless communication across multiple platforms. Recognized for implementing innovative solutions that improved system reliability by 30%, resulting in enhanced user satisfaction. Strong ability to collaborate with cross-functional teams to deliver high-quality support and training, contributing to a 25% reduction in downtime during critical meetings.
Skills : User support, System maintenance, Equipment installation
Description :
- Scheduled, configured, and connected users to DISA GVS and DVS conferences.
- Responsible for troubleshooting, repair, and general support of AV systems on Campus-wide.
- Supported the Engineering staff with programming and provisioning of systems.
- Utilized Service Now ticketing system for issue tracking, documentation, and resolution.
- Accessed and maintained stock of system repair parts on campus and utilized inventory spreadsheets to backfill inventory from warehouse to campus.
- Collected, organized, and documented stock of failed system parts for shipment to repair facility as requested by tech lead.
- Responsible for setting up, maintaining, and troubleshooting VTC systems within a secure environment, ensuring reliable and secure communication channels for mission-critical operations.
Experience
2-5 Years
Level
Junior
Education
BTech in Telecom
Associate VTC Technician Resume
Objective : As a Associate VTC Technician responsible for providing support for day-to-day operations at the JNWC. Responsible for testing, troubleshooting, and ensuring VTC bridge and endpoint interoperability
Skills : Hardware repair, Remote troubleshooting, System maintenance
Description :
- Created and maintained SOPs for the utilization of conference center equipment.
- Identified and executed process improvements to improve operational efficiency.
- Supported other associated activities, tasks, and projects in a very diverse and fast-paced test, operations-focused environment.
- Aided in the management and hands-on support as needed to all activities within the region, by providing leadership and direction to a multi-faceted team of technicians providing IT support to multiple sites.
- Responsible for Desktop support, AVMMVTC, CAN management, telephony, TV services, cablinginfrastructure, patch management in a thinthick clientlaptop environment, and breakfix efforts with associated Service Level Agreements for completion times.
- Closely coordinated with Senior Leadership, and more so, in the absence of the Regional Manager.
- Supported the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives.
Experience
0-2 Years
Level
Entry Level
Education
IT Diploma
VTC Technician Resume
Summary : As a VTC Technician responsible for serving as a Manager/Leader for both technical and non-technical personnel, and lower-level managers. Participating in interviews, contributing to hiring decisions, enforcing work roles, and establishing both training and operational processes to ensure adequate human resources to meet the challenges of the region.
Skills : Network security, Software installation, Customer service
Description :
- Submitted regular reports on daily operations, refresh efforts, and project management and delivered or oversaw training to maintain adequate human resources to meet regional challenges.
- Submitted and approved travel requests, to support regional needs and coordinated with government officials to present or clarify support requirements.
- Served as the Alternate POC to address regional customer concerns, published work schedules and on-call rosters, and collaborated with other Regional Managers to pool resources as needed.
- Tracked productivity to determine worker or process weaknesses, onboard new employees, and enforce compliance standards.
- Responsible for setting goals evaluating employee performance and providing direct and indirect feedback to subcontractors temporarily assigned to the region, as required.
- Provided close communication and collaboration with customers, senior leaders, and other management personnel.
- Responded to and resolved trouble tickets within the required Service Level Agreement (SLA).
Experience
10+ Years
Level
Management
Education
Cert in Networking
Senior VTC Technician Resume
Summary : As a Senior VTC Technician responsible for performing video capturing and transferring video to a media streaming server. Performing operations and troubleshooting of VTC and conference room equipment and executing repair or initiating trouble tickets to the appropriate office for support of components and connections external to the site VTC system.
Skills : Documentation skills, Project management, Problem-solving
Description :
- Performed routine performance testing to ensure VTC and other conference room equipment computer servers and workstations operate at optimal performance and capacity.
- Served as Tier 3 technician who works on uncommon incidentsrequests outside of standard scope.
- Supported VTC and Presentation Conferences, verifying functionality before conferences, helping with conference setup, and troubleshooting issues as needed during conferences.
- Performed spot checks of equipment to verify functionality on a predetermined schedule.
- Responsible for troubleshooting problems with Codec hardware, network, VLAN, software configuration, and inter-device connections.
- Coordinated and scheduled, per maintenance agreement, with vendor on routine or autocycle maintenance.
- Gathered and provided information for system security efforts such as system accreditation. Install patches, and firmware updates, to maintain system security.
Experience
7-10 Years
Level
Senior
Education
AS in Computer Sci
Junior VTC Technician Resume
Objective : As a Junior VTC Technician responsible for the implementation and operation of integrated computer-based audiovisual systems with minimal oversight. Assisting customers with scheduling VTCs. Managing and coordinating scheduling of VTC with enterprise bridge.
Skills : System integration, Collaboration tools, Technical training, Multitasking
Description :
- Provided technical support to identify, isolate, and repair malfunctioning AVVTC equipment and systems including microphones, speakers, displays, codex, control systems, video audio matrix and amplifier subsystems, and associated cabling.
- Performed periodic preventive maintenance of AV VTC equipment, coordinated with the IA Task Led to incorporate required IA controls into network and data center design and provide information security for MCU networks.
- Monitored and displayed proper maintenance on all AV equipment for repairs including renewing fully charged batteries.
- Monitored all software updates for InFocus Mondopad and Microsoft Office for each device in all classrooms and conference rooms in the facility.
- Assisted other team members as required to provide the customer with a superior level of support.
- Maintained open and clear communication with MCU's IET Helpdesk Support and StudentFaculty on all issues related to AV and VTC matters on campus.
- Managed the deployment of a new video conferencing platform, which improved user satisfaction scores by 25% within the first quarter.
Experience
2-5 Years
Level
Junior
Education
BEng in Electrical
VTC Technician Resume
Objective : As a VTC Technician responsible for providing installation, configuration, maintenance, sustainment, operational support, monitoring, and administration of audiovisual and Video Teleconference (VTC) equipment and events in both classroom and auditorium settings.
Skills : Quality assurance, Technical training, Time management
Description :
- Operated, facilitated, and supported complex audiovisual systems in MCU auditoriums in support of MCU events.
- Configured, supported, and troubleshot problems with basic audiovisual and associated computer equipment in classrooms.
- Conducted arrangements and provided real-time on-site support for VTC sessions involving MCU VTC assets. Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions.
- Responsible for setting up, initiating, and conducting operational checks for briefings and video conferences within USMC facilities.
- Instructed MCU personnel in the proper operation of the VTC system and performed physical setup of classrooms, when required.
- Responded to customer trouble calls and tracking tickets in the ITAV tracking software.
- Supported high-level events to include venue rehearsals and coordination, collaborated with IT and facilities teams to design and optimize conference room layouts for enhanced video conferencing experiences.
Experience
2-5 Years
Level
Junior
Education
MSc in IT
VTC Technician Resume
Headline : As a VTC Technician responsible for providing tier 3 support for all AV/VTC systems in the MCU environment. Responsible for coding, configuring, managing, and installing AV systems, installing AV-related equipment to include, but not limited to, AV switching devices, VTC, camera, audio, and video.
Skills : Analytical skills, Inventory management
Description :
- Provided tier 3 support for auditorium production equipment such as lighting, camera, mics, and recording events.
- Responsible for configuring and troubleshooting problems with smart board equipment, including imaging and connections to the MCU network.
- Scheduled classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meetings.
- Ensured and troubleshot interoperability of VTC bridges and endpoints.
- Managed extensive VTC rollouts or upgrades, coordinating with cross-functional teams and vendors.
- Defined long-term goals for VTC technology aligned them with organizational objectives and led the adoption of innovative solutions to enhance communication capabilities.
- Worked with vendors to secure the best pricing and support for VTC systems and services.
Experience
5-7 Years
Level
Executive
Education
Cert in HVAC
VTC Technician Resume
Summary : As a VTC Technician responsible for As a VTC Technician responsible for operating and maintaining mission-specific NIPRNET and SIPRNET VTC (Video Services. Providing design, installation advice, and technical support for VTC studio suite equipment including Army-approved Microsoft Teams compatible devices.
Skills : Adaptability, Analytical skills
Description :
- Provided Video Teleconference support as needed for conferences and customer projects.
- Established connectivity for VTC session and operated equipment as required by customer.
- Supported live video teleconferencing in association with Government missions, established VTC schedules, and established VTC connections to support installation customers with 98 operational reliability.
- Supported the VTC as a managed network device on the classified network.
- Provided technical support and assistance in the design, acquisition, installation, and operation of the equipment to a limited user population.
- Operated the SVTC capability on a highly restricted basis, either in support of extremely critical collaborative efforts involving O-6 Commanders and higher personnel, either locally or as part of the interconnected collaboration event.
- Responsible for setting up video and audio conferences and coordinating video conferences among various agencies.
Experience
7-10 Years
Level
Senior
Education
AAS in Automotive
