Walgreens Pharmacy Manager Resume
Summary : As a Walgreens Pharmacy Manager providing pharmacy consulting services with empathy to patients regarding the effective usage of medications, and awareness of drug interactions.
Skills : Pharmacy Operations Management, Medication Therapy Management, Patient Counseling
Description :
- Ensured the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures.
- Managed and ensured the efficient workflow of the pharmacy and identified ways to increase pharmacy financials, and inventory management and enhance patient experience.
- Managed pharmacy staff performance and ensures team member engagement.
- Ensured the professional development and growth of pharmacy staff by overseeing training, coaching, and executing formal performance management initiatives.
- Resolved patient complaints, helped respond to patients special needs promptly, and answered questions to ensure a positive patient experience.
- Led a team of 15 pharmacy staff, fostering a collaborative environment that increased employee satisfaction scores by 30% within one year.
- Developed and executed a patient counseling program that improved medication adherence rates by 25%, enhancing overall patient health outcomes.
Experience
10+ Years
Level
Management
Education
Pharm.D.
Walgreens Pharmacy Manager Resume
Headline : As a Walgreens Pharmacy Manager modeling and sharing customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (greeting, eye contact, courtesy,) and Walgreens service traits (demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity).
Skills : Inventory Management, Regulatory Compliance, Pharmaceutical Care
Description :
- Monitored customer service provided by team members and offered reminders, training, and encouragement.
- Connected with patients by anticipating needs and proactively offering services.
- Led efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (patient consultation, medication management, drug therapy reviews, and performing clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreens pharmacy role from transactional to interpersonal.
- Participated and assisted in events that reflect the unique communities we serve as requested by the Healthcare Supervisor or District Manager.
- Supervised operation of the pharmacy, including openingclosingchanging shifts, task delegation, and scheduling team members.
- Supervised the control of the pharmacy money including register counts, withdraws from the bank, armored car pickups, safe deposits, and changed orders.
- Oversaw all aspects of bookkeeping including ledger, invoices, cash reports, and time records.
Experience
5-7 Years
Level
Executive
Education
B.S. in Pharmacy
Walgreens Pharmacy Manager Resume
Summary : As a Walgreens Pharmacy Manager supervising merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, and seasonality.
Skills : Team Leadership, Customer Service Excellence, Clinical Pharmacy Knowledge
Description :
- Performed pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Reviewed, interpreted, and accurately dispensed prescribed medications when necessitated by workload.
- Ensured the pharmacy operates under regulations, company policies, and standards.
- Established procedures that promote the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities, and soliciting employee suggestions.
- Ensured the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
- Analyzed inventory trends and supervised inventory management, including ordering, keeping stock, liquidating stock, and leveraging company resources to avoid outs and overstock.
- Oversaw the implementation of a new electronic health record system, enhancing prescription accuracy and reducing medication errors by 40%.
Experience
10+ Years
Level
Management
Education
MBA
Walgreens Pharmacy Manager Resume
Headline : As a Walgreens Pharmacy Manager maintaining current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
Skills : Drug Utilization Review, Compounding Skills, Prescription Verification, Ethical Decision Making
Description :
- Ensured the accurate processing of insurance claims to resolve patient issues and prevent payment rejections.
- Followed up with insurance companies and medical providers and conducted or participated in 3rd party audits.
- Followed up with medical providers offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.
- Partnered with centralized support for patient registration, and exception resolution, and assisted with resolving patient issues.
- Conducted virtual product reviews by following specific company procedures and guidelines.
- Ensured pharmacy grounds were clean and presentable, managed repair and maintenance; and responded to emergencies.
- Provided support to patients as well as pharmacy staff. Seeking new and better ways to further promote productivity.
Experience
5-7 Years
Level
Executive
Education
PTCB
Walgreens Pharmacy Manager Resume
Headline : Results-driven Walgreens Pharmacy Manager with over 10 years of experience in pharmacy operations and team leadership. Proven track record of enhancing patient care through effective medication management and counseling. Successfully implemented new inventory control systems that reduced waste by 20% and improved overall efficiency. Strong ability to train and mentor pharmacy staff, fostering a collaborative environment that prioritizes customer service and safety.
Skills : Medication Safety, Staff Training and Development
Description :
- Managed team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition.
- Monitored and ensured timely completion of required training programs, including pharmacy training programs, for all team members within the pharmacy, and provided coaching for team members.
- Developed employee performance plans and follows up according to deadlines.
- Promoted teamwork and motivated team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.
- Ensured compliance with all corporate policies, and applicable employment laws, and is consistently fair in the treatment of all team members.
- Responsible for communicating regularly with team members through one-on-one discussions, and group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
- Prepared, maintained, and submitted all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (operating statements, performance indicator reports, supervision notes, deletions, transfers).
Experience
5-7 Years
Level
Executive
Education
Ph.D.
Walgreens Pharmacy Manager Resume
Summary : As a Walgreens Pharmacy Manager maintaining current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.
Skills : Budget Management, Sales and Profitability, Conflict Resolution, Pharmacy Operations Management
Description :
- Provided empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness.
- Ensured prescribed medications were compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures.
- Engaged patients by greeting them and helping with products and services. Resolves patient issues promptly and answers questions to ensure a positive patient experience.
- Assisted in daily operations to ensure efficient pharmacy services and compliance with state and federal regulations, while providing exceptional customer service for patient needs.
- Organized daily tasks with associates, focusing on maintaining the departments appearance and stock levels.
- Created a well-organized space that appeals to customers and enhances shopping convenience.
- Ensured the process is smooth, aiming for high customer satisfaction.
Experience
10+ Years
Level
Management
Education
B.S. in Chemistry
Walgreens Pharmacy Manager Resume
Headline : As a Walgreens Pharmacy Manager responsible for collaborating with pharmacy technicians to accurately fill and dispense prescriptions promptly. Supporting pharmacists by organizing medication storage and inventory systems, while maintaining detailed records of controlled substances.
Skills : Quality Assurance, Health and Wellness Promotion, Pharmacy Software Proficiency, Team Leadership
Description :
- Ensured pharmacy shelves were stocked and accurate to avoid shortages and optimize patient care.
- Facilitated customer interactions and answered inquiries regarding prescription refills, over-the-counter medications, and general pharmacy services.
- Developed positive relationships with customers to build trust and enhance pharmacy loyalty.
- Completed entry-level pharmacy management training on store policies, regulations, and prescription processing procedures to support compliance and high standards of patient care.
- Assisted in creating a safe, welcoming environment for patients seeking health advice.
- Monitored inventory levels and assisted in the ordering process to maintain adequate stock for common medications and pharmacy supplies.
- Ensured proper storage conditions to prevent medication spoilage and maintain pharmaceutical integrity.
Experience
5-7 Years
Level
Executive
Education
Pharmacy Management Cert.
Walgreens Pharmacy Manager Resume
Summary : As a Walgreens Pharmacy Manager responsible for working closely with senior pharmacy staff to understand the workflow, including prescription processing, medication distribution, and customer support. Contributing ideas to improve efficiency and enhance customer satisfaction.
Skills : Data Analysis, Time Management, Communication Skills, Customer Service Excellence
Description :
- Responded to customer complaints and concerns with empathy, seeking resolution or escalating issues to senior staff as needed.
- Participated in customer satisfaction initiatives to build community trust and loyalty.
- Observed and complied with Walgreens standards for patient privacy and medication safety during all pharmacy interactions and transactions.
- Ensured accurate data entry for patient records to uphold compliance with HIPAA regulations.
- Assisted in handling insurance queries by collaborating with insurance companies to confirm coverage and resolve payment issues, helped customers understand their benefits and payment options for prescriptions.
- Learned and applied basic pharmaceutical knowledge, such as drug interactions and contraindications, under the guidance of licensed pharmacists.
- Conducted regular training sessions for pharmacy staff on new medications and technologies, resulting in a 40% increase in staff knowledge assessments.
Experience
7-10 Years
Level
Consultant
Education
M.S. in Clinical Pharmacy
Walgreens Pharmacy Manager Resume
Summary : As a Walgreens Pharmacy Manager responsible for supporting the team in ensuring safe medication practices and reducing adverse drug events. Coordinating the daily workflow of pharmacy staff, including pharmacy technicians and clerks, to ensure timely prescription processing and customer service.
Skills : Problem Solving, Collaboration, Patient Education, Inventory Management
Description :
- Led training sessions to improve staff efficiency and knowledge.
- Analyzed weekly inventory reports to identify high-demand medications, adjusting ordering patterns accordingly to prevent stock shortages.
- Assisted in optimizing the supply chain for reduced costs and waste.
- Handled escalated customer service issues by providing knowledgeable and patient-centered solutions.
- Liaised with healthcare providers when necessary to clarify prescription orders and improve care outcomes.
- Ensured the pharmacy team adhered to strict safety and sanitation standards, overseeing the cleaning and organization of workspaces.
- Performed routine audits to maintain a compliant and safe environment.
Experience
10+ Years
Level
Management
Education
B.A. in Health Admin.
Walgreens Pharmacy Manager Resume
Headline : As a Walgreens Pharmacy Manager responsible for supporting the implementation of new pharmacy software or technology upgrades by assisting with training and troubleshooting for staff members. Fostering a tech-forward approach for operational improvements.
Skills : Chronic Disease Management, Emergency Preparedness, Community Outreach, Regulatory Compliance
Description :
- Assisted the senior management in maintaining compliance with Walgreens' internal policies, as well as state and federal regulations on pharmacy operations.
- Completed periodic regulatory training for continued professional development, actively promoted Walgreens health and wellness services, such as immunizations and health screenings, to customers.
- Engaged in community outreach efforts to increase service awareness and accessibility.
- Prepared monthly performance reports on customer satisfaction, prescription processing times, and inventory turnover.
- Used data to inform improvements in service delivery and customer experience.
- Oversaw the onboarding process for new pharmacy staff, introducing them to Walgreens' policies, procedures, and customer service expectations.
- Collaborated with healthcare providers to optimize medication therapy management, leading to a 10% reduction in hospital readmission rates for chronic disease patients.
Experience
5-7 Years
Level
Executive
Education
APPE
