Walgreens Shift Lead Resume Samples

Description :

1. Completed product returns, order voids, customer refunds, and cash drops to the safe, and provided change as requested to cash registers.
2. Engaged customers and patients by greeting them and helping with products and services. 
3. Resolved customer issues and answered questions to ensure a positive customer experience.
4. Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (greeting, eye contact, courtesy) and Walgreens service traits (offering help proactively, identifying needs, and servicing until satisfied).
5. Assisted with and coached other team members to work with the warehouse and vendor ordering process as the orders were created, reviewed, and received, including opening the backdoor for vendor deliveries.
6. Assisted manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (1506, returns, empty package).
7. Assisted manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

Experience

2-5 Years

Level

Executive

Education

AS in Business Management

Description :

1. Assisted with ensuring the Outdate program is followed by team members.
2. Ensured proper signage is displayed at the store to support accurate pricing of products. 
3. Ensured any additional pricing tasks related to local regulations andor regulatory compliance programs were completed accurately and within the required time frame.
4. Assisted with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as necessary or as requested.
5. Assisted with exterior and interior maintenance by ensuring clean, neat, and orderly store condition and appearance, including requesting store or system repairs as required in the managers absence, or as requested by the manager.
6. Assisted with separation of food items (raw foods from pre-cooked) and product placement as specified by policiesprocedures (raw and frozen meats on bottom shelves). 
7. Ensured compliance with state and local laws regarding regulated products (alcoholic beverages and tobacco products).

Experience

0-2 Years

Level

Entry Level

Education

BA in Retail Management

Description :

1. Obtained and maintained valid PTCB certification or pharmacy license as required by the state.
2. Served as a liaison between management and non-management team members by communicating assigned tasks to team members when store management was not present.
3. Reported disciplinary issues and customer complaints to management.
4. Assisted in opening and closing the store, ensuring all systems and protocols are in place for daily operations. 
5. Supported team members by organizing schedules and ensuring adequate coverage for efficient service.
6. Monitored the sales floor to ensure shelves were stocked and the aisles were clear, enhancing the customer experience. 
7. Guided associates on product placement and assists customers with locating items.

Experience

5-7 Years

Level

Executive

Education

Retail Sales Certificate

Description :

1. Maintained the cleanliness of the store, ensuring that all areas met Walgreens standards for safety and presentation. 
2. Coordinated with associates to complete routine cleaning tasks during shift hours.
3. Supervised cashier activities, ensuring quick and accurate transaction handling while providing excellent customer service. 
4. Addressed any cash discrepancies by performing end-of-shift audits.
5. Trained new hires on store policies and basic operations, including safety protocols and product knowledge. 
6. Worked closely with new team members to help them understand their roles and responsibilities.
7. Monitored stock levels on the floor, coordinating with the inventory team to replenish items as needed. 

Experience

7-10 Years

Level

Consultant

Education

BS in Business Administration

Description :

1. Ensured all interactions were professional and compliant with store guidelines, reported daily operational issues, including maintenance and security concerns, to store management. 
2. Maintained accurate records to support store improvements and proactive issue resolution.
3. Organized promotional displays as per Walgreens guidelines, maintaining a visually appealing and organized sales floor. 
4. Worked with the merchandising team to adjust layouts based on customer feedback.
5. Supported store inventory management by conducting regular audits and flagging discrepancies for management review. 
6. Guided associates in handling customer inquiries and product returns, reinforcing Walgreens' return policy. 
7. Implemented a new inventory management system that reduced stock discrepancies by 30% and improved overall store efficiency.

Experience

5-7 Years

Level

Executive

Education

AA in Marketing

Description :

1. Monitored and enforced adherence to company policies and procedures among team members, promoting a positive work environment.
2. Handled minor disciplinary actions, escalated serious issues to senior management, and prepared daily sales and productivity reports to assist management in assessing store performance. 
3. Analyzed data trends to suggest areas for improvement during store meetings.
4. Communicated with associates to address workload distribution and maintain smooth operations.
5. Managed cash register closures, ensuring accuracy and proper documentation. 
6. Trained and mentored new employees on company policies and customer service standards, enhancing team performance and retention rates.
7. Managed daily cash handling procedures, ensuring accuracy and compliance with company policies, which resulted in zero cash discrepancies over six months.

Experience

7-10 Years

Level

Senior

Education

BS in Supply Chain Management

Description :

1. Guided customer service protocols, training associates to respond effectively to diverse customer needs, encouraged team members to maintain a helpful, friendly approach in all interactions.
2. Supervised product stocking and rotation, maintaining product freshness and compliance with Walgreens standards. 
3. Instructed team members on stock rotation practices to minimize waste and enhance product quality.
4. Assisted in scheduling associates for shifts, ensuring fair distribution and adequate coverage. 
5. Collaborated with management on staffing needs to improve service during peak times.
6. Oversaw store safety protocols, verifying emergency exits were accessible and safety equipment was in place.
7. Coordinated promotional events that increased foot traffic by 25%, significantly boosting sales during key promotional periods.

Experience

10+ Years

Level

Management

Education

Customer Service Excellence

Description :

1. Collaborated with inventory staff to streamline the replacement of products nearing expiration.
2. Led daily team meetings to review store objectives, align goals, and foster team spirit. 
3. Shared performance metrics and encouraged associates to contribute ideas for achieving store targets.
4. Assumed responsibility for high-value inventory, ensuring secure storage and tracking procedures are followed. 
5. Worked closely with inventory control to prevent losses and maintain stock accuracy.
6. Developed staff training sessions on advanced customer service techniques, fostering a professional and friendly environment. 
7. Identified team members' strengths and tailored training to enhance their skills.

Experience

2-5 Years

Level

Executive

Education

BA in Human Resources

Description :

1. Assessed and addressed customer feedback, coordinating with management to improve store processes. 
2. Analyzed common feedback themes and implemented changes to enhance the shopping experience.
3. Prepared detailed shift reports for management review, capturing productivity, sales data, and operational issues. 
4. Highlighted key trends and recommended strategies for future shifts to boost performance.
5. Monitored associate performance, providing constructive feedback and setting clear improvement goals. 
6. Conducted regular check-ins to support associate development and ensure compliance with Walgreens standards.
7. Supported loss prevention efforts by observing suspicious activities and reporting to security personnel. 

Experience

7-10 Years

Level

Senior

Education

AS in Health Sciences

Description :

1. Monitored promotional effectiveness and adjusts layouts to maximize customer engagement.
2. Oversaw stockroom organization, ensuring easy access to products and adherence to safety standards. 
3. Trained team members on proper storage techniques, improving inventory handling and workflow efficiency.
4. Aligned shift goals with overall store objectives, strategizing with management to implement policies that enhance productivity. 
5. Encouraged team members to contribute to long-term goals through effective daily practices.
6. Drove initiatives to improve associate engagement, implementing motivational programs to recognize high-performing team members, assessed morale and provided recommendations to enhance team cohesion.
7. Conducted regular team meetings to communicate goals and expectations, leading to a 15% improvement in team productivity.

Experience

2-5 Years

Level

Executive

Education

BS in Information Technology