Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for coordinating with the School Maintenance team as well as outside vendors to ensure materials are ordered and processed by Company policies and minimize operational interruptions. Maintaining the Flight School maintenance parts inventory according to Company policies and industry standards.
Skills : Customer Service, Data Entry, Attention to Detail
Description :
- Ordered aircraft parts, components, and materials to support Summit Flight School while communicating with vendors on discrepancies.
- Oversaw parts deliveries, including receiving, parts inspection, and checking in parts to confirm orders were accurate and compliant with FAA standards.
- Oversaw the compliance of FAA requirements for Suspected Unapproved Parts (SUPS).
- Maintained maintenance inventory records, files, invoices, and contracts.
- Maintained warranty parts, records, storage, and returns.
- Oversaw shipping of materials, parts, and other needed items to outside areas as needed.
- Managed inventory levels, labeled parts, and conducted monthly physical inventory audits before the period closes.
Experience
2-5 Years
Level
Junior
Education
BS in Business Management
Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for creating and implementing strategies to ensure the accuracy of parts inventory. Maintaining the parts storage area(s) and shipping/receiving area(s) in an orderly fashion.
Skills : Communication Skills, Organizational Skills
Description :
- Ensured parts and tools were appropriately tagged, stored, and segregated accordingly.
- Identified, classified, and handled all hazardous material shipments by company procedures and CFR regulations.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
- Computed, recorded, and proofread data and other information, such as records or reports.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Adhered to all company policies, procedures, and safety standards.
Experience
0-2 Years
Level
Entry Level
Education
Warranty Management Certificate
Junior Warranty Clerk Resume
Objective : As a Junior Warranty Clerk responsible for performing any combination of routine calculating, posting, and verifying duties to maintain accurate records. Checking the accuracy of figures, calculations, and postings recorded by other workers.
Skills : Problem Solving, Technical Knowledge, Claims Management
Description :
- Reviewed files, recorded, and other documents to obtain information to respond to requests, operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Processed warranty claims on a timely basis for each franchise or distributor.
- Tracked warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
- Arranged for parts to be shipped to the factory or distributor, or to be scrapped.
- Assisted with any clerical needs as directed by the fixed operations manager or the controller.
- Processed warranty claims efficiently, achieving a 95% approval rate and reducing claim processing time by 30%.
- Maintained accurate records of warranty claims and repairs, resulting in a 20% decrease in discrepancies over one year.
- Collaborated with the service department to ensure timely resolution of warranty issues, enhancing customer satisfaction ratings by 15%.
Experience
2-5 Years
Level
Junior
Education
BA in Communication
Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for processing warranty claims on a timely basis for each franchise or distributor. Processing all warranty paperwork to ensure proper documentation.
Skills : Warranty Processing, Problem Solving, Record Keeping
Description :
- Closed repair orders and processed claims using manufacturers' approved procedures.
- Provided timely processing of all claims to ensure speedy resolution and payment.
- Provided direction to technicians on repair order write-ups to ensure required information was provided.
- Informed service personnel of any manufacturer changes in warranty processing procedures requirements.
- Tracked all outstanding claims and provided follow-up as needed to ensure speedy payment.
- Monitored and organized all warrantable failed parts in a controlled location.
- Investigated all rejected claims and resubmitted them within the manufacturers guidelines.
Experience
2-5 Years
Level
Junior
Education
AS in Accounting
Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for maintaining and retaining all warranty documentation as per manufacturers guidelines. Contacting manufacturers representatives as needed to process claims and address customers' concerns.
Skills : Inventory Management, Documentation Skills, Analytical Skills
Description :
- Explained warranty coverage to new and existing customers to ensure understanding of covered and noncovered components and procedures.
- Monitored, tracked, and facilitated the timely processing of warranty claims for both internally produced and externally purchased products.
- Interfaced with the customer by answering incoming customer calls and handling various customer-driven issues.
- Provided return documents to customers and assisted with any customer-related demands in the warranty department.
- Assisted in the warranty process from customer to vendor, filing warranty for all failed units and components every time a unit fails, and being responsible for ensuring the timeliness of the warranty processing.
- Ensured that all warranty paperwork was completed accurately, claims were submitted promptly, and reimbursements were received promptly.
- Served as a liaison between the service department, customers, and manufacturers to resolve warranty-related issues.
Experience
2-5 Years
Level
Junior
Education
BS in Logistics and Supply Chain Management
Warranty Clerk Resume
Objective : Detail-oriented Warranty Clerk with over 5 years of experience in managing warranty claims and ensuring customer satisfaction. Proven track record of processing claims efficiently, reducing turnaround time by 30%, and enhancing customer retention rates. Skilled in analyzing warranty data to identify trends and improve service processes. Adept at collaborating with cross-functional teams to resolve issues and streamline operations, resulting in a 15% increase in claim approval rates. Committed to delivering exceptional service and maintaining accurate records to support business objectives.
Skills : Multitasking, Conflict Resolution, Team Collaboration, Regulatory Compliance
Description :
- Verified and reviewed claims for completeness, accuracy, and adherence to warranty policies.
- Maintained up-to-date knowledge of warranty processes, manufacturer policies, and dealership service standards.
- Ensured proper documentation for each claim, including repair orders, parts, labor, and supporting evidence such as photos or technical findings.
- Maintained organized records of all warranty claims, adjustments, and payments, served as the primary point of contact for warranty-related inquiries for fixed operations staff (parts and service), and manufacturer representatives.
- Coordinated with the service manager and technicians to obtain required documentation or clarification on warranty claims.
- Provided timely updates to management and service teams on claim status, adjustments, or denials.
- Developed and implemented a tracking system for warranty claims, improving retrieval time by 40% and streamlining operations.
Experience
0-2 Years
Level
Fresher
Education
Diploma in Customer Service
Warranty Clerk Resume
Headline : Results-driven Warranty Clerk with extensive experience in the automotive industry, specializing in warranty processing and customer service. Successfully managed a high volume of warranty claims, achieving a 95% accuracy rate in documentation and processing. Recognized for implementing a new tracking system that improved claim resolution times by 25%. Strong analytical skills enable effective identification of warranty fraud and discrepancies, contributing to significant cost savings for the company. Passionate about enhancing customer experiences and fostering long-term relationships.
Skills : Computer Proficiency, Customer Relationship Management (CRM), Quality Assurance, Follow-up Skills
Description :
- Prepared monthly warranty activity reports, including claim status, reimbursements, and any pending or rejected claims.
- Recommended policy or procedural changes to enhance warranty submission accuracy and reduce claim denials.
- Reviewed and verified that repair orders met manufacturer requirements and ensured all labor, parts, and sublet items were accounted for.
- Conducted periodic audits of warranty claims to ensure adherence to manufacturer policies and dealership standards.
- Addressed and resolved warranty claim discrepancies or disputes with manufacturers.
- Educated service personnel on manufacturer warranty policies, including correct documentation and submission processes.
- Kept informed about manufacturer warranty updates, recalls, and changes to ensure compliance and efficiency.
Experience
5-7 Years
Level
Executive
Education
BS in Information Technology
Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for performing other job-related duties and responsibilities as may be assigned from time to time. Responsible for answering telephones and assisting customers with questions about the unit and technical questions as needed.
Skills : Product Knowledge, Adaptability, Negotiation Skills
Description :
- Managed work orders daily through proper Work Order Management.
- Followed the FDMRV check-in procedure when dropping off new units.
- Processed the customers work order efficiently through the Shop, Warranty, and Parts.
- Developed and maintained high morale with team members throughout all departments.
- Scheduled work orders to technicians ensuring, that by 8:30 am daily, all work is properly routed and staged for each technician.
- Improved the efficiency of technicians by pre-planning all work and monitoring daily productivity levels.
- Finalized all warranties on time always keeping the warranty clerk screen current.
Experience
2-5 Years
Level
Junior
Education
Certificate in Quality Assurance
Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for following up with technicians to ensure all warranty parts are tagged and returned. Sending all warranty part returns to the parts department for proper shipping returns.
Skills : Research Skills, Follow-up Skills
Description :
- Kept and maintained a safe work environment and ensured compliance with all OSHA regulations, checked all work to ensure that the quality of work performed was satisfactory and signed off.
- Closed all work orders immediately after inspection of the completed work and all retail money is collected before the customer takes the vehicle.
- Obtained customer signatures on all repair orders and warranty claim forms when applicable
- Booked warranty repair orders and submit claims of manufacturer warranty
- Maintained receivables schedules, service contract claim submission, and follow-up, worked closely and effectively with a team of technicians, service writers, and supervisors.
- Conducted thorough investigations of warranty claims, identifying fraudulent submissions and saving the company over $50,000 annually.
- Trained new staff on warranty processing procedures, increasing team efficiency and reducing onboarding time by 25%.
Experience
0-2 Years
Level
Entry Level
Education
AA in General Studies
Warranty Clerk Resume
Objective : As a Warranty Clerk responsible for coordinating with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts. Communicating with Service Advisors to define the scope of a warranty claim
Skills : Process Improvement, Reporting Skills
Description :
- Processed all warranty paperwork to ensure proper documentation and verify criteria.
- Reconciled all warranty receivables worked with the accounting department to obtain payments, and kept track of all services and customer records as required by the warrantor.
- Established and built positive relationships with the manufacturer's designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
- Reviewed every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
- Responsible for figuring out the applicable labor operation codes, failure codes, andor other administrative data required and entering them on orders.
- Ensured that all deductibles were properly documented so they were collected from the customer at the time of repair completiondelivery.
- Reviewed all returned andor rejected warranty claims and prepared the repair orders for immediate resubmission.
Experience
2-5 Years
Level
Junior
Education
AAS in Spa Management
