Warranty Coordinator Resume Samples

Description :

1. Managed electronic filing of all required documentation, including warranty deficiencies on possession, created and sent work orders and purchase orders to trades for required and non-warrantable work.
2. Followed up on open work orders to ensure timely closure.
3. Obtained updates from the Construction team and maintained the seasonal tracking sheet.
4. Coordinated with other departments as needed to facilitate bookings and manage the Outlook calendar for Warranty Technicians.
5. Handled building Assessment Reports (BAR), including coordination with building envelope consultants, Alberta New Home Warranty (ANHW), and homeowners.
6. Updated systems and processes with correspondence and updates from homeowners, trades, or field technicians.
7. Managed the warranty claims process for over 1,000 products annually, achieving a 95% approval rate and reducing processing time by 30%.

Experience

5-7 Years

Level

Senior

Education

AAS in Spa Management

Description :

1. Coordinated with trades and the Construction team, scheduling inspections, updating records on our online portal, and handling customer communications.
2. Able to prioritize tasks, solve problems, and thrive in a fast-paced environment will be essential for success in this dynamic position.
3. Provided exceptional customer service for all warranty and seasonal inquiries.
4. Handled customer queries via phone or email within 48 hours of receipt.
5. Scheduled and managed appointments for walk-throughs and inspections, including construction process, pre-possession, pre-occupancy, one-month, and one-year walk-throughs.
6. Communicated directly with trades regarding failed inspections and seasonal items.
7. Answered all incoming calls and emails from Builder partners to coordinate service and warranty requests.

Experience

2-5 Years

Level

Junior

Education

BBA in Business

Description :

1. Initiated, updated, complete, and rescheduled (if needed) service work orders.
2. Facilitated communication between departments and installation crews regarding the scope of work, repair procedures, and damages to flooring.
3. Provided customer service to homeowners to process all inquiries related to service, repairs, or outstanding work.
4. Checked the portal daily to identify and print any new conciliations30-day inspections.
5. Reviewed any emergency calls from the previous night or weekend and followed up with the owner andor trades
6. Coordinated repair appointments for Customer Care, Trade Partners, and Homeowners, 30 days, year ends, two years, service calls, and or MSD inspections.
7. Responded to all telephone, e-mail, and fax inquiries from Homeowners and trade partners.

Experience

2-5 Years

Level

Junior

Education

Cert in Warranty

Description :

1. Provided updates and corresponded with the Tarion Warranty Corporation about files that have been escalated with their office.
2. Supported the current Warranty Coordinator in contacting homeowners, ensuring exceptional service throughout the warranty period. 
3. Supported the Customer Care team in delivering an exceptional experience.
4. Interpreted warranty guidelines and standards accurately, providing homeowners with guidance on basic troubleshooting, maintenance, and operations.
5. Utilized customer experience software for logging, tracking, assigning work, and maintaining KPIs.
6. Coordinated with the Customer Care Representative and trades to schedule warranty service appointments with homeowners.
7. Scheduled and assisted with conducting homeowner walkthroughs before completion, as well as key handovers at completion.

Experience

2-5 Years

Level

Junior

Education

BSc in Ops Mgmt

Description :

1. Led comprehensive home orientations for purchasers, demonstrating the operation of mechanical systems, explaining maintenance requirements and warranty periods, and identifying any deficiencies to be addressed before possession.
2. Assisted the Customer Care team in physically preparing for building completion by testing keys and fobs, re-inspecting units, placing gifts, and performing general light cleaning.
3. Conducted key pick-up appointments with purchasers, provided keys, reviewed parking, and storage, re-reviewed the unit, gave an overview of the new home warranty, and managed the signing of applicable paperwork.
4. Created and sent reports to homeowners, trades, construction teams, and other relevant groups as needed.
5. Coordinated and directed the administration, policy, and procedures for the warranty and YPP functions to support the companys direction.
6. Maintained contact with French dealers to improve our level of service from the warranty department.
7. Assisted with day-to-day warranty administration functions, primarily warranty system updates (YDA's, Shop Labor Rates, Subsequent Owner Forms, Unit Deregistration) and dealer communication updates (bulletin updates).

Experience

2-5 Years

Level

Junior

Education

AS in Business

Description :

1. Assisted in developing, implementing, and distributing warranty policies and procedures, warranty technical bulletin, and owner's manual on new products.
2. Compiled information on competitors' warranty terms and policies, reimbursement rates, and extended warranty programs on an annual basis.
3. Followed up with product and parts suppliers regarding warranty claims and procedures, managing the progress of parts to ensure streamlined job management and seamless handover to the planning team.
4. Managed stock system and stock movements through back-office stock management software.
5. Liaised with suppliers and vendors to resolve issues and track parts deliveries.
6. Processed and tracked critical power warranty claims submitted to the business alongside the planning team, ensuring timely and accurate resolution.
7. Collaborated with cross-functional teams to analyze warranty data, identifying trends that led to a 20% reduction in product defects.

Experience

7-10 Years

Level

Senior

Education

MBA in Mgmt

Description :

1. Assisted in generating reports on stock, warranties, and parts orders as required.
2. Provided general administrative support to the Operations Team.
3. Focused on achieving individual and team objectives and communicating performance to your line manager identifying any potential areas of growth.
4. Worked positively and communicated professionally across the team, providing an effective contribution to work tasks.
5. Provided data and analysis for the replacement procurement process of equipment and vehicles.
6. Responsible for researching and procuring replacement standards and providing options and alternatives including but not limited to electric vehicles.
7. Wrote purchase specifications for a variety of fleet vehicles and equipment such as cranes, backhoes, loaders, trucks, and trailers. Purchase a wide variety of vehicles and equipment.

Experience

2-5 Years

Level

Junior

Education

Dip in Cust Serv

Description :

1. Acted as a liaison between customers and suppliers, resolving issues as necessary. Coordinate warranty administration program.
2. Assisted in the development procedures for handling failed parts andor equipment under warranty, and understanding warranty terms, policies, and procedures.
3. Processed claims for reimbursement and returns for credit on parts, materials, and labor for equipment under warranty.
4. Analyzed repair and failure data for vehicles and equipment under warranty to determine trends supporting potential warranty claims.
5. Ensured that all customer communications, including After Close Phone Call, Welcome Letter, 60-Day Warranty, and 11-Month Warranty occur in a timely and professional manner.
6. Received and evaluated warranty claims for processing and method of fulfillment.
7. Generated warranty orders, manufacturing work orders, purchase orders, and return material authorizations to fulfill warranty claims.

Experience

2-5 Years

Level

Junior

Education

BA in Comm

Description :

1. Performed routine data entry of warranty claims into the company database, verifying details for accuracy and completeness. 
2. Maintained and organized records to streamline tracking and ensure claims align with company policy.
3. Supported warranty processing by coordinating with internal departments to confirm product registration and purchase details. 
4. Updated warranty records regularly to ensure accurate claim handling and timely follow-ups with customers.
5. Responded to customer inquiries regarding warranty coverage, claim status, and eligibility, providing basic information on company policies. 
6. Conducted initial evaluations of warranty claims to determine eligibility based on basic policy guidelines. 
7. Prepared claims for review, ensuring each is documented properly before forwarding to a supervisor for further action.
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Experience

0-2 Years

Level

Entry Level

Education

Cert in QA

Description :

1. Worked closely with production control and the purchasing department to ensure the customer's products were being tracked and shipped promptly. 
2. Managed and expedited, as needed, open warranty order shipment schedules and followed up with internal and external associates for shipment, tracking, and closure of warranty orders.
3. Attended Warranty project meetings, incident meetings, and scheduling to process any warranty information that is coming from these projects.
4. Provided an exceptional customer experience to our customers and assisted them with their inquiries and needs related to our products.
5. Processed low-complexity claims, validating product serial numbers, purchase dates, and warranty terms to determine eligibility. 
6. Provided feedback to customers about questions they may have, resolved customer complaints, and offered solutions to ensure customer satisfaction.
7. Responsible for troubleshooting problems and resolving issues in a timely and efficient manner independently and together with a team.

Experience

2-5 Years

Level

Junior

Education

AAS in Spa Management