Workflow Analyst Resume
Objective : As a Workflow Analyst, responsible for providing electronic workflow and imaging systems that support the administrative and academic departments of the university. Effectively resolves programming problems by conducting a thorough analysis of problems and employing appropriate debugging techniques and aids to resolve the problems.
Skills : Process Analysis, Data Analysis.
Description :
- Allocated workflow titles across multiple sites globally and programs.
- Worked on real-time tickets related to work allocation to maximize utilization.
- Prepared and communicated daily handoff reports to the WFM leadership team on SL performance.
- Recognized and initiated escalation process for systems outages submitted problem tickets to the hot desk, and initiated appropriate tactics to ensure service levels were maintained.
- Served as the primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership.
- Drove real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals.
- Communicated and called out changes to incoming contact patterns to operations and the WFM team.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor's Degree in Business Administration
Senior Workflow Analyst Resume
Summary : As a Workflow Analyst, analyzes, designs, develops, and documents electronic workflow systems, serves as project leader to guide systems through programming, testing, and implementation, and provides ongoing support to users through maintenance and troubleshooting.
Skills : Problem-Solving, Communication.
Description :
- Imported new cases onto the Proclaim system and undertook routine case maintenance tasks to ensure all records were updated when required.
- Monitored current WIP for any priority tasks and upcoming deadlines, liaising with Team Leaders and Ops Managers to ensure any urgent work was distributed and completed on time.
- Assisted the MI and Workflow team with the production of daily MI reporting to the operation and weekly reporting to the SMT and key stakeholders.
- Supported the operation and SMT by producing ad-hoc reporting upon request.
- Maintained and ran existing reporting tools and updated/evolved them when required, either as a result of third-party requests or from my own proactive initiative.
- Developed new reporting and workflow tools to either assist the MI and Workflow team in fulfilling their obligations to the project or to directly assist the operation in their management of the project.
- Dialed into meetings as required, to represent the MI and Workflow team, and feedback to the rest of the team on anything that affects them.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Operations Management
Workflow Analyst Resume
Summary : As a Workflow Analyst, supports the effective business operation of designing, developing, testing, and maintaining electronic workflow and imaging applications, including those that interface with data, and by implementing workflow technologies that serve the departments.
Skills : Project Management, Documentation.
Description :
- Supported the delivery of service levels, and productivity targets for the site and marketplaces he/she is supporting.
- Responsible for the assignment of tasks to the operation by optimizing the usage of the workforce.
- Managed the development of global standards (Average Handle time, NPT, Shrinkage, Attrition).
- Worked with operational and support teams to effectively plan short-term non-productive time.
- Worked closely with data, associates, and team managers to proactively identify issues and take appropriate actions to minimize impact.
- Assisted the development of Workforce Management and Scheduling systems by partnering with in-house technology teams.
- Managed and drove change through the effective use of a clearly defined delivery plan, ensuring stakeholders received regular updates.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Process Improvement
Associate Workflow Analyst Resume
Objective : As a Workflow Analyst, responds to requests for electronic workflow services by conducting analysis with the user departments and by formulating general plans for addressing the specified needs.
Skills : Workflow Software, Change Management.
Description :
- Led and participated in global projects and initiatives, and provided optimal solutions for upcoming initiatives.
- Proactively identified service improvement opportunities and ensured continuous improvement within Capacity Planning across strategic and tactical forecasting, advisor scheduling, metric reporting, and real-time delivery.
- Collaborated with key stakeholders, gathering business requirements, and translating requirements into reporting and dashboard solutions.
- Modified and maintained existing reports and reporting applications.
- Identified key drivers of a defined problem and proposed solutions.
- Recognized and solved problems using analysis, experience, and judgment.
- Conducted system performance testing to ensure system reliability, capacity, and scalability.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business Administration
Assistant Workflow Analyst Resume
Objective : As a Workflow Analyst, provides primary support for the Banner Document Management System (BDMS), by evaluating releases, fixes, and related service requests, identifying BDMS incidents, and tracking the incidents through resolution.
Skills : Root Cause Analysis, Workforce Management.
Description :
- Worked with the testing team to develop performance test plans and cases.
- Customized ServiceNow (or other workflow applications) and facilitate the rollout of new applications and modules and configure Application UI and Configure Workflow.
- Designed technical solutions and implementations of strategic technologies and other modules.
- Developed scripts, workflows, and flows on service and/or other platforms to automate tasks and integrations.
- Provided software configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations.
- Participated in ongoing production support and end-user support.
- Managed service-impacting events and tracked resolution within established service-level commitments by using appropriate diagnostic procedures, tools, and processes.
Experience
0-2 Years
Level
Junior
Education
Bachelor's Degree in Business Administration
Junior Workflow Analyst Resume
Objective : As a Workflow Analyst, develops instructions for Programmers and programmers/Analysts by creating detailed design specifications including system narratives, file layouts, screen layouts, report layouts, and program narratives.
Skills : Real-Time Analysis, Reporting, Analytics.
Description :
- Undertaken root cause analysis on issues and provided actions and recommendations with identified risks and mitigation plans.
- Managed process mapping and keeping related documentation up to date.
- Managed System Process maintenance ensuring Internal System Documentation is kept up to date.
- Assessed workload and liaised with the wider People Services teams in order to provide the right outcome in a timely manner.
- Managed the assignment of work to ensure the team was delivering SLAs, and the workflows to the right team or person at the right time.
- Redesigned and implemented robust processes where required to support service delivery.
- Collaboratively worked with stakeholders to enhance processes that impact the team.
Experience
0-2 Years
Level
Junior
Education
Bachelor's Degree in Operations Management
Workflow Analyst Resume
Summary : As a Workflow Analyst, promotes the development of Programmers and programmers/Analysts by supervising their coding techniques, assigning analytical responsibilities as deemed appropriate, and participating in performance reviews.
Skills : Process Improvement, Workforce Planning.
Description :
- Reviewed and released workflows which are stuck in transit, by re-distributing the flow through routing overrides, to alternative statuses.
- Communicated confidently and effectively using a range of appropriate communication tools and methods.
- Provided workflow support to the team, and willingly shared knowledge.
- Analyzed areas for concern or risk in our workflow processes and provided a solution focus through the process to ensure improvements take place throughout the workflow lifecycle.
- Proactively monitored work levels and workflows to ensure they met cut-offs and deadlines with effective dates and pay runs.
- Stayed up to date with the latest business practices and technologies.
- Identified the needs or expectations of customers both internal and external.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's Degree in Process Improvement
Workflow Analyst Resume
Summary : As a Workflow Analyst, ensures the effective utilization of current electronic workflow technologies by conducting evaluations, in conjunction with the Systems staff in Computer Services, and by providing recommendations regarding the acquisition and upgrade of software and hardware.
Skills : Knowledge of workflow, Process control software.
Description :
- Met with clients to discuss areas of focus and improvement within the business.
- Conducted site visits to analyze equipment and established processes.
- Interviewed staff and management to determine the efficacy of personnel.
- Gathered and processed data to identify process performance areas.
- Designed workflow and process strategies to improve business performance.
- Created and presented process reports for client approval.
- Oversaw the implementation of revised company processes and workflows.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Process Improvement
Workflow Analyst Resume
Objective : As a Workflow Analyst, contributes to the overall success of the Computer Services Department by performing all other essential duties as assigned by the Senior Systems Analyst. Promotes the uniformity of the programming effort by contributing to, adhering to, and updating standards and guidelines maintained for the unit.
Skills : Workflow Analysis, Optimization.
Description :
- Monitored the efficacy of updated workflows.
- Conducted comprehensive analysis of existing workflows to identify bottlenecks and areas for improvement.
- Collaborated with cross-functional teams to gather requirements and understand business processes.
- Designed and implemented efficient workflows, resulting in a [X]% improvement in productivity.
- Utilized workflow management tools to automate repetitive tasks and streamline business processes.
- Provided training and support to end-users on new workflows and process changes.
- Assessed and documented current state processes and proposed future state improvements.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Operations Management
Workflow Analyst Resume
Summary : As a Workflow Analyst, responsible for creating and maintaining schedules for Customer Service Associates (CSA) to enable the achievement of service level and productivity goals for the site, handling times by determining the required staffing level changes to ensure delivery of service levels.
Skills : Automation, Workflow Management Tools.
Description :
- Worked closely with stakeholders to ensure alignment between business goals and process improvements.
- Conducted regular reviews and audits to ensure compliance with established workflows.
- Developed and maintained process documentation, standard operating procedures, and training materials.
- Collaborated with business stakeholders to understand their technology requirements and translate them into technical solutions.
- Analyzed existing systems, processes, and workflows to identify areas for improvement and propose innovative solutions.
- Conducted research and stayed up-to-date with emerging technologies, industry trends, and best practices relevant to the organization.
- Evaluated and recommended software, hardware, and other technology solutions based on cost, feasibility, and alignment with business needs.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Operations Management
