A Workforce Administrator is responsible for the timely creation and updates to employee job records and position data. Working collaboratively with the labor relations division and human resource staff, these professionals complete the following tasks mentioned on the Workforce Administrator Resume – ensuring accurate and timely updates to employee’s job records, processed for the purpose of benefits, compensation, and time entry, calculating employee’s pay, maintaining employee’s service, leave, and probation dates, timely processing of notice of actions, ensuring applicable backup and approvals are in place before employee data updates and training new PAR requestors and administrators within the HRIS user group.
Hiring employers prefer to hire those having the following skills and abilities – analytical thinking skills, computer proficiency, effective leadership skills, self-motivation, proactivity, time management, and problem-solving orientation. Education requirements include a bachelor’s degree and training in mathematics, statistics, business, and computer science.
Summary : Skilled Operations & Customer Service Management professional leveraging 15+ years' experience in implementations, training, personnel management, client management, technical management, and customer service support; hands on manager and critical thinker who can learn quickly, develop expertise, and produce immediate contributions in systems, analysis, and business operations.
Supervised a team of 15 + customer service reps/ dispatchers.
Collaborated with field technicians.
Maintained employee logs, create and communicate performance evaluations.
Prepared quota reports, schedule meetings and check in work orders for technicians.
Handled customer escalations received from the field.
Dispatched an area (s) when needed.
Posted service outages, updating and closing when needed.
Experience
10+ Years
Level
Senior
Education
Diploma
Workforce Administrator Resume
Headline : A strong leader with a problem-solving attitude who strives in a fast-paced work environment. Seeking a professional career in a healthcare administrative or customer service field. Displays accountability, professionalism, and the ability to solve patient or customer concerns, set goals, and meet the company's objectives efficiently in a team environment.
Performed recruitment activities for particular clinical, allied health or other assigned lines of business for Methodist Healthcare Systems, a Division of HCA.
Collected and processed requisitions to fill new or vacant positions.
Conducted strategy meetings with hiring managers to identify expectations, clarify processes and provide regular updates.
Created a communication plan that promotes partnership for acquiring the necessary talent.
Posted jobs through internal and external media, utilizing advanced sourcing techniques to identify qualified passive and active candidates.
Maintained current knowledge of emerging technology to stay abreast of innovative sourcing trends and best recruitment practices.
Identified internal and external candidates for vacant positions, including assessing job postings and employee referrals, screening resumes and conducting interviews by phone, in person or via electronic media (e.g., WebEx, Go to Meeting, etc.).
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Business
Workforce Administrator Resume
Objective : Workforce Administrator with 3+ years of experience in Utilizing scheduling software to determine the proper shift coverage by adjusting center resources to accommodate changes in call volume/service activity or resource availability, Assisting in the management of overtime and voluntary time off (VTO).
Interacted with managers and representatives on various schedule and center related activities and issues.
Created, audited and updated reports and database information Works closely with all levels of management.
Used computer terminal and multiple systems to develop spreadsheets, monitor and analyze call center and queue performance, and create reports.
Evaluated and initiated appropriate action in the center based on current performance relative to defined thresholds and metrics.
Communicated often via email with call taking, workforce and management teams.
Handled multiple tasks at one time.
Functioned in a fast moving, team environment.
Experience
2-5 Years
Level
Executive
Education
Associate Of Science In Office
Workforce Administrator Resume
Summary : To associate myself with a progressive and growing organization where I can best utilize my talents to resolve tactical problems, be innovative and work in a team environment to achieve strategic goals.
Skills : Microsoft, Java, C++.
Description :
Held many titles with this company including front counter customer service representative, data entry, dispatcher, and workforce administrator.
Troubleshoot or transfer of calls to other departments, work order entry, payment processing, and cash balancing were also required.
Required to process hundreds of pieces of customer mail daily, posting of customer payments, processing of adjustments and coupons.
Entered and closed technicians' work orders and processing of collections.
Earned a much greater responsibility when I was assigned to the workforce administrator position.
Routed over 100 technician's routes on a daily basis for the entire northeast Michigan region as well as the entire Upper Peninsula.
Compiled reports and spreadsheets to track technician's work order completion rate versus time management.
Experience
10+ Years
Level
Senior
Education
GED
Workforce Administrator Resume
Summary : Workforce Administrator professional with 25+ years of progressive expertise in leadership and problem-solving in the Telecommunication Industry. An understanding of business priorities, a team player committed to managing operations and projects. An excellent communicator who easily interfaces with high-profile staff, vendors, and customers. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.
Skills : Microsoft Office Suite, Training Skills.
Description :
Responsible for quota and routing in an efficient and timely manner for customer installation and repair assignments.
Monitored the ATT (average to trouble call) and ATI (average time to install), relocating resources (technicians) as needed to meet adherence goals.
Driven efficient and effective assignment of all work order-based tasks rendered to the field fulfillment teams on the day of service.
Maintained a clean and accurate database in WFX.
Coordinate all quota moves with field supervisor staff and technical operation managers and ensure consistency of routing and workload allocation.
Monitored work performed as compared to the workforce budget in an effort to meet budget goals (i.e. percent of trouble calls to in-house techs, capital-labor, and total wages to BBT, etc.).
Updated and maintained quota templates.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Workforce Administrator Resume
Headline : Looking to secure a leadership position within a well-established organization that will allow me growth and enables me to make a positive contribution to the organization.
Ensured accurate routing (i.e. start locations, tech skill levels, .).
Adherenced Keep accurate training matrix and team list for training and operations Support all Departments within the CC by completing ad-hoc requests, data mining, making recommendations Running and maintaining schedules within current scheduling software (GMT Planet) Approving/Denying time off and schedule change requests by utilizing staffing files (Kronos).
Reviewed and adjusted employee schedules daily across multiple call centers for proper staffing and call volume ratios.
Scheduled training, project, and meeting times for employees.
Scheduled over 150 customer service representatives around incoming call volumes once a month using Workforce Management, increasing call volume and service level to meet the Public Service Commission standards of at least 95% per day.
Maintained the department's internal website and online forms that customer service representatives used to create requests, monthly schedules, and company policies.
Generated and Implemented Schedules based on call volume forecasts and staffing requirements, while balancing service level goals and available resources.
Experience
5-7 Years
Level
Junior
Education
Bachelors In Business Administration
Workforce Administrator Resume
Summary : Seeking a Workforce Administrator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Training Skills, HR.
Description :
Processed daily & weekly payroll hours using Workforce Management & FoxPro in-a timely and efficient manner.
Assisted with conducting hiring interviews for company Residential Customer Service Representative positions.
Conducted New Hire Orientation for new hires.
Worked with Human Resources to enforce all company rules and policies.
Answered any questions from employees about their payroll and/or benefits.
Processed vacation, personal, sick, and holiday time using Workforce Management software.
Statistical daily, weekly, and monthly employee reports using Workforce Management.
Experience
10+ Years
Level
Senior
Education
Associate's
Workforce Administrator Resume
Objective : A highly motivated and creative professional, recognized as a results-oriented and solution-focused individual. I have thorough experience in Workforce Management; remarkable communication skills- both oral and written; an outstanding ability to plan and manage large-scale projects and have a unique ability to multi-task and exceed all deadlines.
Skills : Planning Skills, Project Management.
Description :
Created and maintained work schedules while ensuring all contractual obligation service levels are met.
Collaborated with the supervisors to monitor and manage staff cross-training needs.
Tracked and processed vacation, floating holidays, holidays, and sick time for all employees.
Routed tours, holidays, vacations, and overtime for all employees.
Managed time-off requests; approved or deny based on work schedules and staffing requirements.
Scheduled and confirmed appointments for the entire management team.
Excelled within the deadline-intensive environment, ensuring accurate and on-time completion of all projects Perform other tasks as assigned.
Experience
2-5 Years
Level
Executive
Education
Associates Of Science
Workforce Administrator Resume
Summary : Workforce Administrator professional leveraging 15+ years' experience in implementations, training, personnel management, client management, technical management, and customer service support; hands-on manager and critical thinker who can learn quickly, develop expertise, and produce immediate contributions in systems, analysis, and business operations.
Skills : Lawson, Case Management.
Description :
Escalated in-scope, complex cases to subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until the issue is adequately resolved.
Completed special projects, as needed Interact with internal (CEOs, HR Field teams) and external resources (vendors) to obtain needed information to manage work to completion.
Completed special projects for the HRSC, CEOs, and HR Field Teams, as assigned.
Provided help on navigating internal resources on self-service and HR technology tools.
Responded to electronic employee requests for HR tool support and guidance on reports.
Managed workload efficiently to fulfill commitments in a timely manner Assist other team members, as necessary.
Managed executive calendar and coordinated weekly project team meetings.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Science
Workforce Administrator Resume
Headline : Highly motivated with experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven, and high-pressure environments where every minute counts and is acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales, and service delivery are maintained.
Skills : <div>Payroll, Business Units, Customer Service.</div>
Description :
Trained Coordinator/Project Manager Coordinated and facilitated training for agents in multiple call centers.
Managed employee schedules for training sessions and meetings.
Facilitated training sessions and orientation periods for all new hires Including the use of internal systems, attendance policies, payroll, benefits, and leave administration.
Reviewed company training requirements to ensure that all employees were in adherence.
Scheduled Coordinator Created schedules for over 300 customer service agents utilizing a scheduling software package.
Distributed holiday schedules for multiple call centers ensuring facilities were sufficiently staffed.
Recommended, conducted, and aligned call center shift bids to maintain staff requirements for volume needs.
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